Customer Service Associate

Triwill Group; Canada; Hybrid; CAD 42,000 - 54,000; Full time

Job summary

Triwill Group is seeking a Customer Service Associate for a fully remote role based in Canada, supporting North American clients. You will be the primary contact, resolving inquiries related to secure storage and information management, and ensuring smooth, secure business operations.

You will investigate complaints, provide empathetic, solution-oriented support, and proactively understand customer needs to tailor effective service solutions.

Responsibilities

• Resolve inquiries related to secure storage, information management, and logistics solutions.
• Investigate complaints and complex service issues and provide thoughtful, solution-oriented support.
• Identify practical solutions and personalized service adjustments by understanding customer needs.
• Communicate clearly to help customers maintain smooth, secure business operations.

Job description

Description:

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Service Associate based in Canada.

This fully remote role puts you at the center of the customer experience, supporting North American clients with reliable and empathetic service.
You will act as a primary point of contact, resolving inquiries related to secure storage, information management, and logistics solutions.
Your work will help clients maintain smooth, secure, and uninterrupted business operations.
You will investigate complaints and complex service issues while providing thoughtful, solution-oriented support.
By proactively understanding customer needs, you will identify practical solutions and personalized service adjustments.
The position offers a collaborative environment where strong communication, organization, and problem-solving skills are highly valued.
It is an opportunity to build your customer service expertise while contributing to trusted, business-critical services.