Customer Support Coach

Triwill Group; Canada; Hybrid; CAD 52,000 - 78,000; Full time

Job summary

Triwill Group is seeking a Customer Support Coach based in Canada. Join a fully remote, globally distributed team serving hospitality professionals worldwide.

You will help hotel partners get value from a comprehensive hospitality technology platform, provide thoughtful support across phone, email, chat, and other channels, and troubleshoot issues to strengthen long-term product adoption. You will also contribute customer insights to shape product improvements and help keep training materials

Job description

Description:

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Support Coach based in Canada.

Join a fully remote, globally distributed customer support team serving hospitality professionals around the world.

In this role, you’ll help hotel partners get the most value from a comprehensive hospitality technology platform.

You’ll provide thoughtful, empathetic support across phone, email, chat, and other customer channels.

Your work will involve troubleshooting technical issues, strengthening customer relationships, and encouraging long-term product adoption.

You’ll also contribute customer insights that help shape future product improvements and releases.

Beyond daily support, you’ll help keep training materials and support resources accurate as the platform evolves.

This is an opportunity to combine hospitality expertise, customer service, problem-solving, and continuous learning in a collaborative international environment.