Customer Service Agent (Kelowna) PTOC

PACIFIC COASTAL AIRLINES LIMITED; Kelowna; On-site; CAD 23,000 - 33,000; Part time

Benefits offered by this job

Travel perks for employees

Discounts with hotels/restaurants

Job summary

Pacific Coastal Airlines is seeking a Permanent Part Time On Call Customer Service Agent based in Kelowna. The ideal candidate will be safety-minded and customer-focused, ready to join a family-oriented and dynamic team.

This role involves check-in, reservations, handling disruptions, and providing a friendly passenger experience while promoting company services. Weekend/evening shifts and strict accuracy in procedures are expected.

Qualifications

• Experience in a customer-facing role.
• Ability to work under pressure with minimal supervision.
• Clear and effective communication skills with ability to handle difficult conversations.
• Ability to work in a time-sensitive, ever-changing environment with multitasking and problem solving.
• Comfortable using computers, credit and debit machines.
• Flexible to work any day of the week, including weekends, evenings, holidays and/or irregular shifts.
• Must represent Pacific Coastal Airlines in a professional manner to partners, vendors, and customers.
• Must be able to obtain and maintain designated security clearance.
• Capable of lifting up to 70 pounds.

Responsibilities

• Check-in passengers, issue boarding passes, verify immigration documents.
• Check baggage and collect excess baggage/overweight charges.
• Answer calls, book, change and cancel flight reservations.
• Resolve service disruption issues and determine alternative flight options.
• Execute deplaning and boarding processes, ensuring a safe, on-time departure.
• Promote company products, services, processes and guidelines at all times.
• Commit to safe, stress-free and friendly passenger experience.
• Deliver service standards per Pacific Coastal Airlines philosophy.
• Assist passengers with accessibility needs safely and professionally, using ground service equipment as required.
• Other duties as assigned.

Skills

Customer-facing

Under pressure

Communication

Multitasking

Computer use

Flexible schedule

Professional conduct

Security clearance

Lifting

Job description

Pacific Coastal Airlines is looking for a Permanent Part Time On Call Customer Service Agent based in Kelowna.

We are seeking a candidate who is looking to enjoy a family-oriented, dynamic and rewarding work environment. We are excited to welcome safety-oriented and customer service minded individual to continue their career with our company.

Pacific Coastal Airlines is headquartered at the South Terminal building at Vancouver International Airport. We fly scheduled and charter service between busy international airports, remote destinations in a beautiful province of British Columbia.

Job Responsibilities

• Check-in passengers, issue boarding passes, verify immigration documents
• Check baggage and collect excess baggage/overweight charges
• Answer calls, book, change and cancel flight reservations
• Resolve service disruption issues such as cancelled or missed flights, determining alternative flight options
• Execute deplaning and boarding processes, ensuring a safe, on-time departure
• Possess an excellent understanding of company products, services, processes and guidelines and promote them at all times
• Commitment to providing a safe, stress-free and friendly passenger experience
• Deliver service standards in accordance with Pacific Coastal Airlines philosophy
• Assist passengers with accessibility needs in a safe, respectful, and professional manner, utilizing ground service equipment as required
• Other duties as assigned

Qualifications and Competencies

• Experience in customer-facing role
• Ability to work under pressure with minimal supervision
• Clear and effective communication skills with demonstrated ability to have difficult conversations
• Ability to work in a time-sensitive, ever changing environment where multitasking and problem solving are key attributes
• Comfortable using computers, credit and debit machines
• Flexible to work any day of the week, including weekends, evenings, holidays and/or irregular shifts
• Must represent Pacific Coastal Airlinesin a professional manner to our partners, vendors, and customers
• Must be able to obtain and maintain designated security clearance
• Capable of lifting up to 70 pounds

Why Pacific Coastal Airlines?

Company Culture

We honour our company motto of People Friendly, People First for both our employees and our passengers. We encourage a positive, caring workplace and put a high value on collaboration, accountability, and loyalty. We are inclusive, respectful, and have a friendly corporate culture.

Travel Benefits

• We offer excellent travel perks to employees and their eligible family members on Pacific Coastal Airlines, Wes tJet, Air Canada, Iceland Air, Delta, Allegiant, Cathay Pacific, Alaska Airlines and more.
• Additionally, employees are eligible for discounts with various hotels and restaurants within the communities we serve as well as steeply discounted cargo shipping within the Pacific Coastal Airlines network.

Employee Programs

• We have employee recognition and reward programs, a milestone service recognition program and employee appreciation events throughout the year.

Pacific Coastal Airlines is an equal-opportunity employer. We are committed to a policy of non-discrimination in all of our employment practices. We welcome and encourage applications from all qualified individuals, regardless of ethnicity, gender, age, disability or any other identifying characteristic.