Customer Service Agent- Industrial

Quincaillerie Richelieu Ltee; Toronto; On-site; CAD 38,000 - 48,000; Full time

Job summary

Euro Architectural Components, the largest railing and fencing component supplier in Canada and a specialized division of Richelieu Hardware, located in Woodbridge, Ontario, is seeking an experienced Customer service Agent - Industrial to join our warehouse service counter and showroom counter.

You will handle calls, emails and walk-in orders, check stock, coordinate deliveries and assist customers at pickup, with opportunities to grow and become a shareholder.

Qualifications

• Must be fluent and well-spoken in English; French is an asset.
• Experience in a B2B customer service or sales role.
• Team player with excellent communication and interpersonal skills.
• Must be eligible to work in Canada.

Responsibilities

• Receive calls, emails and walk-in orders and requests from customers.
• Receive and enter customer orders; coordinate based on product availability.
• Check stock levels, shipping and delivery dates, monitor back-ordered items; communicate with customers and keep them informed when necessary.
• Confirm delivery site address and any additional transport or delivery information.
• Organize and process customer payments.
• Track and handle order and delivery issues to resolve them or escalate according to company policy.
• Assist customers, when they come to pick up their orders.
• Prepare the documentation required for processing customer orders.
• As product knowledge increases, communicate with customers by phone and email to promote our products.
• Receive and process product returns and credits as necessary.
• Perform daily administrative tasks, including filing and answering phone calls when needed.
• Carry out other assigned tasks requiring in-depth knowledge of products and procedures, when necessary.

Skills

Customer service

B2B experience

Communication

Team player

English fluency

Job description

Richelieu Hardware is a North American leader and a change agent in a creative and dynamic industry. We are an importer, distributor, and manufacturer of specialty hardware and complementary products.

Our customers – Over 120,000 customers in North America: manufacturers of kitchen and bathroom cabinets, storage and closets, residential and office furniture, residential and commercial woodworking, as well as hardware retailers including large renovation centers.

Our team – 3,200 people, of which nearly half are dedicated to sales and marketing and over 50% are Richelieu shareholders.

Euro Architectural Components is looking for an experienced Customer service Agent - Industrial to join our team at our warehouse service counter and showroom counter. Euro Architectural Component, is the largest railing and fencing component supplier in Canada and a specialized division of Richelieu Hardware located in Woodbridge, Ontario.

How about joining a leading company in specialty hardware in North America, publicly traded and with continuous growth for 50 years!

More specifically, the main responsibilities of the position are to:

• Receive calls, emails and walk-in orders and requests from customers
• Receive and enter customer orders; coordinate based on product availability
• Check stock levels, shipping and delivery dates, monitor back‑ordered items; communicate with customers and keep them informed when necessary
• Confirm delivery site address and any additional transport or delivery information
• Organize and process customer payments
• Track and handle order and delivery issues to resolve them or escape according to company policy
• Assist customers, when they come to pick up their orders
• Prepare the documentation required for processing customer orders
• As product knowledge increases, communicate with customers by phone and email to promote our products
• Receive and process product returns and credits as necessary
• Perform daily administrative tasks, including filing and answering phone calls when needed
• Carry out other assigned tasks requiring in‑depth knowledge of products and procedures, when necessary

Requirements :

• Must be fluent and well‑spoken in the English language; French is an asset
• Experience working in a B2B environment in a customer service or sales role
• Team player with excellent communication and interpersonal skills, confidence, and comfort with both telephone and in‑person contacts
• Must be eligible to work in Canada

The ideal candidate is a person who demonstrates…

• A positive customer focused attitude
• Strong communication and interpersonal skills
• High attention to detail, organization, and follow‑through
• Ability to work in a fast‑paced, multi‑tasking environment
• Professionalism, dependability, and the ability to work with minimal supervision

What we offer

• A Canadian flagship:As a company with proud roots in Quebec but present in Canada and the United States, we enjoy excellent recognition and a great reputation.
• A mature and stable company: With more than 50 years of experience in the market, we offer the trust and organizational strength needed for a safe working environment.
• Continuous growth: With strong financial health, our business is constantly expanding, opening future opportunities for all.
• Competitive compensation: We offer competitive base compensation based on the market.
• Opportunity to become a shareholder: We believe in the involvement of our employees and offer them the opportunity to become shareholders.
• Work‑life balance: We value a healthy and flexible work environment, allowing everyone to achieve a work‑life balance.
• Quality products: We are committed to offering products of exceptional quality, thus satisfying our most demanding customers.
• Opportunity to grow: We encourage career opportunities and continuing education for the professional development of our employees.

We thank all candidates for their interest; however, we will only communicate with candidates selected for the pre‑selection process.