Telemarketing Representative

Richelieu; Richmond; On-site; CAD 40,000 - 56,000; Full time

Job summary

Richelieu Hardware is seeking a Telemarketing Representative for the BC Division, based in our Richmond, BC branch. You will make calls, follow up to grow sales, and present product offerings to customers in North America, including information on products, pricing and services.

The ideal candidate holds a college diploma and has 1–3 years of relevant experience, with proficiency in MS Office, Teams and Zoom. Strong communication and teamwork skills are essential for success in this role.

Qualifications

• College diploma (DEC) or equivalent experience.
• 1–3 years in a similar telemarketing/sales role.
• Good knowledge of MS Office, Teams and Zoom.

Responsibilities

• Respond to information requests about products and services.
• Conduct virtual product presentations to customers.
• Prepare product offerings tailored to customer needs.
• Follow up on sales and meet objectives in your territory.
• Inform customers of product changes, pricing updates and improvements.
• Maintain up‑to‑date knowledge through departmental training.

Skills

Sales

Communication

Teamwork

Organization

Prioritization

Education

DEC or equivalent

Tools

MS Office

Teams

Zoom

Job description

Richelieu Hardware is a North American leader and a change agent in a creative and dynamic industry. We are an importer, distributor, and manufacturer of specialty hardware and complementary products.

Our customers – Over 120,000 customers in North America: manufacturers of kitchen and bathroom cabinets, storage and closets, residential and office furniture, residential and commercial woodworking, as well as hardware retailers including large renovation centers.

Our team – 3,200 people, of which nearly half are dedicated to sales and marketing and over 50% are Richelieu shareholders.

Richelieu Hardware is looking for a Telemarketing Representative - Hardware and Materials,for our BC Division, position located in our Richmond BC Branch.

How about joining a leading company in specialty hardware in North America, publicly traded and with continuous growth for 50 years!

Your role will include, among other things, making calls and follow-ups, with the goal of increasing sales in your territory.

More specifically, the main responsibilities of the position are to:

• Respond to requests for information on products and services.
• Conduct virtual presentations
• Prepare the product offering according to customer needs.
• Follow up on sales and objectives.
• Ensure ongoing communication with all customers when there are changes to the products offered, price changes and improvements.
• Keep your knowledge of new products, procedures, services and tools up to date by attending departmental training meetings.

How would you like to join a leading specialized hardware company in North America, publicly traded and continuously growing for 50 years!

Requirements:

• Hold a college diploma (DEC) and/or relevant experience.
• Have a minimum of 1 to 3 years of experience in a similar position.
• Good knowledge of technological tools such as the MS Office suite, Teams and Zoom.

The ideal candidate is someone...

• With strong sales skills and an aptitude for learning new technologies
• Who is comfortable expressing themselves
• Who is skilled in communication and teamwork.
• Well organized.
• Who has a good ability to manage priorities independently.

What we offer

• A Canadian flagship company: As a company proudly rooted in Quebec but present in Canada and the United States, we benefit from excellent recognition and enjoy a strong reputation.
• A mature and stable company: With more than 50 years of experience in the market, we offer the confidence and organizational strength necessary for a secure work environment.
• Continuous growth: With solid financial health, our company is constantly expanding, opening up future opportunities for everyone.
• Competitive compensation: We offer competitive base compensation based on the market.
• Opportunity to become a shareholder: We believe in employee involvement and offer them the opportunity to become shareholders.
• Work-life balance: We value a healthy and flexible work environment, allowing everyone to balance work and personal life.
• Quality products: We are committed to offering products of exceptional quality, satisfying our most demanding customers.
• Opportunity to grow: We encourage career opportunities and ongoing training for the professional development of our employees.

We thank all candidates for their interest; however, we will only contact candidates selected for the pre-screening process.

Please note that the masculine form is used only to make the text easier to read.

By submitting their application file, candidates consent to Richelieu Hardware Ltd. collecting, using and retaining the documents submitted solely for the evaluation of their application. These documents may be retained by Richelieu Hardware Ltd. for future reference for a period of twelve (12) months following receipt of their application.

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