Customer Service Agent

Executive Aviation; Kamloops; On-site; CAD 25,000 - 30,000; Full time

Benefits offered by this job

Health benefits

Flight benefits

Job summary

Executive Aviation in Kamloops is hiring Customer Service Agents to support travelers at YKA. You will help passengers from check-in to boarding, ensuring a safe, stress-free experience.

We offer progressive wage ranges ($18.40-$21.45/hour), health benefits for part- and full-time staff, and flight benefits with partner airlines. Ideal candidates are reliable, flexible, and passionate about travel.

If you love working in a fast-paced aviation environment and want growth, apply now.

Qualifications

• Two years in a customer-facing role
• Punctuality and reliability in on-time performance
• Ability to multi-task in a fast-paced environment
• Strong communication with computer proficiency
• Travel and Tourism Diploma or Marketing/Business Diploma
• Previous airport experience is an asset
• Flexible availability for shift work including mornings, days, evenings, weekends and/or holidays
• Restricted Area pass issued by Transport Canada, criminal background check, valid driver’s license

Responsibilities

• Support self-serve kiosks
• Prepare aircraft for on-time departures
• Facilitate deplaning and boarding of passengers
• Greet passengers arriving from flights
• Follow airline check-in policies and procedures
• Meet physical ability to lift up to 70 lbs/32 kgs
• Positively work with airline crew
• Enforce airline and airport policies to passengers

Skills

Customer service

Punctuality

Reliability

Communication

Multitasking

Computer skills

Education

Travel and Tourism Diploma

Marketing Diploma

Business Diploma

Job description

Are you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you!

In Kamloops you will be a part of an amazing team of customer service specialists who work together to provide exemplary service.Would you say that going above and beyond is in your DNA?Do you love to travel and want to travel even more at discounted rates? Does the opportunity to provide exemplary service to passengers on some of Canada’s best airlines appeal to you? Does working for one of the fastest growing ground handling companies in Canada appeal to you? Are you excited to work for a company that is dedicated to your professional growth? Are you someone who is known for reliability and flexibility?

If you answered ‘Yes!’ to any of our question, then Executive Aviation is hiring Customer Service Agents at the KamloopsAirport (YKA) who love working in the tourism industry, and anything people and travel related. This role reports directly to an amazing Shift Leadwho is there to support you.

What do we offer?

Executive Aviation is proud to have very progressive wage ranges with lots of earning potential. The range of salary for this position is $18.40-$21.45/hour. We offer comprehensive Health benefits for all part- and full-time team members. We also have fantastic flight benefits with the airlines that we support. We want to see you grow and reach your goals! The sky's the limit with Executive Aviation.

Responsibilities

Our customer service agents are responsible for creating a safe and stress-free experience for travelers as they begin and end their journeys:

• Supporting self-serve kiosks
• Preparing aircraft for on-time departures
• Facilitating deplaning and boarding of passengers
• Greeting passengers who are arriving from flights
• Following airline specific check-in policies and procedures
• A physical ability to consistently lift up to 70 lbs/32kgs
• Positively work airline crew
• Kindly enforce airline and airport policies and procedures to passengers
• And more!

Qualifications

• You are a true customer service champion with a minimum of two years’ in a customer-facing role
• You bring a proven track record of punctuality and reliability and understand that performing on time is a cornerstone of airline service
• You love to multi-task and are comfortable in a fast-paced where time pressures are a way of life
• You are a great communicator in both individual and group settings and have a demonstrated proficiency with computers and software.
• Completion or working towards completion of Travel and Tourism Diploma, Marketing or Business Diploma
• Previous airport experience would be considered an asset
• Flexible availability to work shift work which includes early mornings, days, late evenings, weekends and/or holidays
• An ability to meet all conditions of employment:
  • Restricted Area pass issued by Transport Canada
  • A criminal background check
  • Hold a valid driver’s license