Customer Service Agent

Executive-Aviation; Cranbrook; On-site; CAD 36,000 - 54,000; Full time

Benefits offered by this job

Health benefits

Flight benefits

Job summary

Executive Aviation in Cranbrook is seeking friendly customer service agents to deliver safe, stress-free travel experiences. You will assist passengers checking in, support self-serve kiosks, and ensure on-time departures with airline partners.

This role requires reliable, flexible team players with at least two years in customer-facing roles, good communication, and the ability to lift up to 70 lbs. Travel and tourism or related diplomas are preferred; airport experience is a plus.

Qualifications

• Minimum two years in a customer-facing role.
• Punctuality and reliability are essential in airline service.
• Ability to multi-task in a fast-paced environment.
• Strong communication in individual and group settings; proficient with computers and software.
• Completion or in-progress Travel and Tourism Diploma, Marketing or Business Diploma.
• Airport experience is an asset.
• Flexible availability for shifts including mornings, days, evenings, weekends, or holidays.
• Must meet conditions: Transport Canada Restricted Area pass, background check, valid driver’s license.

Responsibilities

• Assist passengers with check-in and guidance.
• Support self-serve kiosks and passenger processing.
• Prepare aircraft for on-time departures.
• Facilitate deplaning and boarding of passengers.
• Greet arriving passengers and enforce airline policies.
• Follow airline check-in policies and procedures.
• Maintain safety and customer service standards.

Skills

Customer service

Punctuality

Reliability

Multi-tasking

Communication

Computer skills

Education

Travel and Tourism Diploma

Marketing Diploma

Business Diploma

Tools

MS Office

Job description

Are you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you!

In Cranbrook you will be a part of an amazing team of customer service specialists who work together to provide exemplary service.Would you say that going above and beyond is in your DNA?Do you love to travel and want to travel even more at discounted rates? Does the opportunity to provide exemplary service to passengers on some of Canada’s best airlines appeal to you? Does working for one of the fastest growing ground handling companies in Canada appeal to you? Are you excited to work for a company that is dedicated to your professional growth? Are you someone who is known for reliability and flexibility?

What do we offer?

• We offer comprehensive Health benefits for all part- and full-time team members.
• We also have fantastic flight benefits with the airlines that we support.

We want to see you grow and reach your goals! The sky's the limit with Executive Aviation.

Responsibilities

Our customer service agents are responsible for creating a safe and stress-free experience for travelers as they begin and end their journeys:

• Helping passengers check-in
• Supporting self-serve kiosks
• Preparing aircraft for on-time departures
• Facilitating deplaning and boarding of passengers
• Greeting passengers who are arriving from flights
• Following airline specific check-in policies and procedures
• A physical ability to consistently lift up to 70 lbs/32kgs
• Positively work airline crew
• Light grooming duties
• Kindly enforce airline and airport policies and procedures to passengers
• And more!

Qualifications

• You are a true customer service champion with a minimum of two years’ in a customer-facing role
• You bring a proven track record of punctuality and reliability and understand that performing on time is a cornerstone of airline service
• You love to multi-task and are comfortable in a fast-paced where time pressures are a way of life
• You are a great communicator in both individual and group settings and have a demonstrated proficiency with computers and software.
• Completion or working towards completion of Travel and Tourism Diploma, Marketing or Business Diploma
• Previous airport experience would be considered an asset
• Flexible availability to work shift work which includes early mornings, days, late evenings, weekends and/or holidays
• An ability to meet all conditions of employment:
  • Restricted Area pass issued by Transport Canada
  • A criminal background check
  • Hold a valid driver’s license