Customer Service Agent

Executive-Aviation; Victoria; On-site; CAD 28,000 - 32,000; Full time

Benefits offered by this job

Flight benefits

Health benefits

Career growth opportunities

Job summary

Executive Aviation in Victoria is hiring Customer Service Agents at the Victoria International Airport (YYJ) to join a team delivering exemplary service to passengers of Canada’s leading airlines.

You'll work under a Customer Service Coordinator, supporting check-in, self-serve kiosks, and boarding processes while ensuring safety and on-time departures.

Qualifications

• Minimum two years in a customer-facing role.
• Proven punctuality and reliability as a cornerstone of airline service.
• Able to multi-task in a fast-paced environment.
• Excellent communicator with computer/software proficiency.

Responsibilities

• Help passengers check-in.
• Support self-serve kiosks.
• Prepare aircraft for on-time departures; facilitate deplaning and boarding.
• Greet passengers arriving from flights and enforce airline policies.

Skills

Customer service

Punctuality

Communication

Multi-tasking

Computer literacy

Education

Travel and Tourism Diploma

Job description

Are you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you!

Our operation in Victoriais taking flight and provides our team members with an amazing opportunity to work with one of our many different airline partners!

In Victoria you will be a part of an amazing team of customer service specialists who work together to provide exemplary service.Would you say that going above and beyond is in your DNA?Do you love to travel and want to travel even more at discounted rates? Does the opportunity to provide exemplary service to passengers on some of Canada’s best airlines appeal to you? Does working for one of the fastest growing ground handling companies in Canada appeal to you? Are you excited to work for a company that is dedicated to your professional growth? Are you someone who is known for reliability and flexibility?

Come join us! Executive Aviation is excited to behiring Customer Service Agents at the Victoria International Airport(YYJ) who love working in the tourism industry. This role reports directly to an amazing Customer Service Coordinator who is there to support you.

What do we offer?

Executive Aviation is proud to have veryprogressive wage ranges with lots of earning potential. The range of salary for this position is $20.40-$23.50/hour. We offer comprehensive Health benefits for all part- and full-time team members. We also have fantastic flight benefits with the airlines that we support. We want to see you grow and reach your goals! The sky's the limit with Executive Aviation.

Responsibilities

Our customer service agents are responsible for creating a safe and stress-free experience for travelers as they begin and end their journeys:

• Helping passengers check-in
• Supporting self-serve kiosks
• Preparing aircraft for on-time departuresFacilitating deplaning and boarding of passengers
• Greeting passengers who are arriving from flights
• Following airline specific check-in policies and procedures
• Positively work airline crew
• Kindly enforce airline and airport policies and procedures to passengers
• And more!

Qualifications

• You are a true customer service champion with a minimum of two years’ in a customer-facing role
• You bring a proven track record of punctuality and reliability and understand that performing on time is a cornerstone of airline service
• You love to multi-task and are comfortable in a fast-paced where time pressures are a way of life
• You are a great communicator in both individual and group settings and have a demonstrated proficiency with computers and software.
• Completion or working towards completion of Travel and Tourism Diploma, Marketing or Business Diploma
• Previous airport experience would be considered an asset
• Flexible availability to work shift work which includes early mornings, days, late evenings, weekends and/or holidays
• An ability to meet all conditions of employment:
  • Restricted Area pass issued by Transport Canada
  • A criminal background check
  • Hold a valid driver’s license with a clean driver'sabstract