Customer Service Administrator — Grow in Collision Auto Care

Boyd Group; Kitchener; On-site; CAD 28,000 - 40,000; Full time

Benefits offered by this job

Competitive pay

Medical, Prescription Drug, Dental & V

Vision benefits

RRSP with company match

Annual paid vacation

Job summary

Assured Automotive is hiring a Customer Service Administrator to provide an exceptional customer experience while handling administrative tasks. The role supports the repair facilities' KPIs and works with the team to ensure smooth operations.

The position offers a competitive hourly wage of $25, medical/dental/vision benefits after one month, RRSP matching, and opportunities for training and career advancement within The Boyd Group network.

Qualifications

• Highschool Diploma or equivalent.
• Excellent verbal and written communication.
• Proficient with Google Workspace and Microsoft Office.
• Strong attention to detail and accuracy.
• Able to multitask in a fast-paced environment.

Responsibilities

• Ensure WOW plan execution and positive customer greetings.
• Manage rental vehicle confirmations and towing requests.
• Communicate updates with customers and insurance personnel as needed.
• Coordinate towing arrangements and costings with Repair Orders.
• Reconcile Repair Orders before closing and monitor receivables.
• Support ongoing learning and uphold quality to boost NPS.

Skills

Communication

Positive demeanor

Google Workspace

Microsoft Office

Attention to detail

Multitasking

Driver's license

Education

High school diploma

Job description

Assured Automotive is hiring a Customer Service Administrator to provide an exceptional customer experience while handling administrative tasks. The role supports the repair facilities' KPIs and works with the team to ensure smooth operations.

The position offers a competitive hourly wage of $25, medical/dental/vision benefits after one month, RRSP matching, and opportunities for training and career advancement within The Boyd Group network.