Customer Service Administrator (Kitchener-Queensway)

Assured Automotive (2017) Inc.; Kitchener; On-site; CAD 28,000 - 41,000; Full time

Benefits offered by this job

Competitive Pay

Medical, Prescription Drug, Dental & V

RRSP with company match

Annual Paid Vacation Time Off

Career Growth Opportunities

Ongoing Training

Professional Atmosphere

Voluntary Daily Pay option

Job summary

Assured Automotive is seeking a Customer Service Administrator to deliver exceptional customer experiences while handling administrative tasks. You will collaborate with team members to achieve KPIs across repair facilities in Western and Central Canada.

You’ll use strong communication, multitask in a fast-paced environment, and contribute to a positive, professional atmosphere with ongoing training and growth opportunities.

Qualifications

• Highschool Diploma or equivalent; 1 year in a similar customer service role preferred.
• Strong communication skills, both verbal and written.
• Proficiency with Google platform and Microsoft Office.

Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Greet customers in person and over the phone with positive energy.
• Manage confirmation and reservation of rental vehicles and towing requests.
• Communicate updates with customers and insurance claims personnel as needed.
• Arrange towing and cost against Repair Orders when required.
• Follow up on all assignments and confirm appointments with customers.
• Reconcile each Repair Order before closing.
• Monitor and manage Store’s Accounts Receivable.
• Apply new knowledge from training to maintain high quality and positive NPS.

Skills

Verbal and written communication

Enthusiastic & friendly demeanor

Google Workspace

Microsoft Office

Attention to detail & accuracy

Multitasking in fast-paced environment

Education

Highschool diploma or equivalent

Tools

Google Workspace

Microsoft Office

Job description

Company: Assured Automotive Great Teams Don’t Happen by Accident Built with Intent. Driven by YOU. At Assured Automotive, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.

Ready to grow with a team that’s built for your success?

Benefits That Drive Your Success

Assured Automotive offers comprehensive benefits as an industry leader, including:

• Competitive Pay
• Medical, Prescription Drug, Dental & Vision, effective after 1 month of employment
• RRSP with company match
• Annual Paid Vacation Time Off
• Career Growth Opportunities
• Ongoing Training
• A Professional Atmosphere, Great Working Conditions with Dynamic Leadership
• Voluntary Daily Pay option available

Job Description:

At Assured Automotive, we have been providing quality workmanship on every collision repair for over 30 years. As part of The Boyd Group, we have numerous locations throughout Western and Central Canada. We provide the knowledge and equipment you need to excel on our team. We also invest in our employees, offering training sessions and assisting with certifications. If you're looking for a new opportunity, we provide career growth, an excellent benefits plan, RRSP matching, and competitive compensation.

The Customer Service Administrator’s primary responsibility is to provide an exceptional customer experience while completing administrative tasks. The Customer Service Administrator works with all team members in achieving the repair facilities' KPIs.

Key Job Responsibilities

• Ensures consistent execution of WOW (Wow Operating Way) plan
• Provides positive energy when greeting customers in person and on the phone
• Manage the confirmation and reservation of all rental vehicles & towing requests
• When required communicate updates with Customers & Insurance claims personnel
• When required manage all arrangements for towing as well as costing against the Repair Order
• Ensure all assignments have been followed up and appointments confirmed with customers
• Reconcile each Repair Order prior to closing
• Monitor and manage Store’s Accounts Receivable
• Actively apply new knowledge from continuous learning, ensuring a high level of work quality that contributes to operational excellence and a positive NPS.

Minimum Education and/or Experience Required for the Job

Highschool Diploma or equivalent A minimum of 1 year of previous experience in a similar customer service role

Required Knowledge, Skills, & Abilities

• Communicate effectively, both verbally and in writing
• Enthusiastic and friendly demeanor
• Strong knowledge of Google platform and Microsoft Office
• Strong attention to detail with a high degree of accuracy
• Ability to multitask and effectively manage a fast paced environment

Other Requirements

Travel, physical requirements, etc. Valid driver’s license required

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the job.

“Great Teams Don’t Happen by Accident ”

Compensation Details:

Compensation: $25 per hour Compensation is commensurate with skill, education and experience. Your Success is Our Priority We believe in investing in our people. From day one, you'll join a professional atmosphere with great working conditions and dynamic leadership. You'll also have access to comprehensive benefits that support your well-being and financial goals, with medical, prescription drug, dental, and vision benefits effective after one month of employment. We're dedicated to providing ongoing training and clear paths for career advancement, ensuring you have the tools and opportunities to excel in the exciting and evolving collision repair industry.

Assured Automotive is proud to be an equal opportunity employer committed to an inclusive and diverse workplace.

All qualified candidates will receive consideration for employment, regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age, and genetic information, creed, marital status, or any other consideration prohibited by law or by contract.

AI Disclosure Statement:

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually. At The Boyd Group, we put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.