Customer Service Representative/Junior Estimator (Milton)

Assured Automotive (2017) Inc.; Milton; On-site; CAD 29,000 - 40,000; Full time

Benefits offered by this job

Competitive Pay

Medical

Prescription Drug

Dental & Vision

RRSP matching

Annual Paid Vacation Time Off

Career Growth Opportunities

Ongoing Training

Professional Atmosphere

Great Working Conditions with Dynamic 

Voluntary Daily Pay

Job summary

Assured Automotive is hiring a Customer Service Representative to deliver an outstanding experience in person, on the phone, and via email. You will coordinate with customers and insurance partners, schedule repairs, and support the repair facility team.

Minimum education is a High School Diploma with at least 1 year of customer service experience, preferably in automotive. Competitive pay and comprehensive benefits support your growth in a dynamic workplace.

Qualifications

• High School Diploma required.
• Minimum of 1 year Customer Service experience, ideally in Automotive Industry.
• Effective verbal and written communication and strong computer skills.

Responsibilities

• Provide exceptional customer service in person, by phone, and via email.
• Manage relationships with customers and insurance partners.
• Schedule vehicle repair appointments using the repair management system.
• Process insurance assignments in a timely manner.
• Prepare repair orders with proper documentation.
• Log communications with customers or partners in the system and maintain accuracy.

Skills

Verbal and written communication

Multitasking

Customer service mindset

Attention to detail

Education

High School Diploma

Tools

Google Workspace

Microsoft Office

Job description

Company: Assured Automotive

Great Teams Don't Happen by Accident. Built with Intent. Driven by YOU. At Assured Automotive, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward. Ready to grow with a team that's built for your success?

Benefits That Drive Your Success

Assured Automotive offers comprehensive benefits as an industry leader, including:

• Competitive Pay
• Medical
• Prescription Drug
• Dental & Vision, effective after 1 month of employment
• RRSP with company match
• Annual Paid Vacation Time Off
• Career Growth Opportunities
• Ongoing Training
• A Professional Atmosphere
• Great Working Conditions with Dynamic Leadership
• Voluntary Daily Pay option available

Job Description

At Assured Automotive, we have been providing quality workmanship on every collision repair for over 30 years. As part of The Boyd Group, we have numerous locations throughout Western and Central Canada. We provide the knowledge and equipment you need to excel on our team. We also invest in our employees, offering training sessions and assisting with certifications. If you're looking for a new opportunity, we provide career growth, an excellent benefits plan, RRSP matching, and competitive compensation.

The Customer Service Representative is responsible for providing an exceptional customer experience, in person, over the phone and emails. They manage working relationships with customers and insurance partners while providing administrative support for the repair facility team.

Key Job Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Provide friendly customer service over the phone, in person and over email.
• Schedule appointments for vehicle repair using our repair management system.
• Ensure timely processing of insurance assignments.
• Prepare repair order with proper documentation.
• Record all communication with customers or insurance partners during the repair process using ASE.
• Manage car rental information.
• Actively apply new knowledge from continuous learning, ensuring a high level of work quality that contributes to operational excellence and a positive NPS.

Minimum Education and/or Experience Required for the Job

• High School Diploma
• Minimum: 1 year Customer Service experience, ideally in Automotive Industry

Required Knowledge, Skills, & Abilities

• Communicate effectively, both verbally and in writing
• Ability to multitask and function well in a fast-paced environment
• Enthusiastic and friendly demeanor
• Strong knowledge of Google platform and Microsoft Office
• Strong attention to detail with a high degree of accuracy

Other Requirements

• Travel, physical requirements, etc.
• Valid driver's license required

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the job.

Compensation Details

Compensation: $21 - $29 per hour.

Compensation is commensurate with skill, education and experience.

Your Success is Our Priority We believe in investing in our people. From day one, you'll join a professional atmosphere with great working conditions and dynamic leadership. You'll also have access to comprehensive benefits that support your well-being and financial goals, with medical, prescription drug, dental, and vision benefits effective after one month of employment. We're dedicated to providing ongoing training and clear paths for career advancement, ensuring you have the tools and opportunities to excel in the exciting and evolving collision repair industry.

Assured Automotive is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age, and genetic information, creed, marital status, or any other consideration prohibited by law or by contract.

AI Disclosure Statement: At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

At The Boyd Group, we put our team members first. You'll receive a great salary and benefits, and experience the support and opportunity you deserve. You're empowered to make decisions. You control your future.