Customer Service Administrator - Contract

ERCO Worldwide; Mississauga; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading company in chemical solutions is seeking a Customer Service Administrator in Mississauga. This full-time contract role involves providing administrative support to the sales team, managing invoicing, and ensuring customer satisfaction. Ideal candidates will have strong communication skills and a proactive mindset. Join a dynamic team committed to sustainability and continuous improvement.

Benefits

Training courses

Support for further education

Qualifications

• 1-2 years of experience in customer service.
• Experience with credit/collections, data entry and order processing is an asset.

Responsibilities

• Review draft invoices for accuracy and generate final invoices.
• Maintain customer pricing and process debit/credit memos.
• Provide back-up support for Chemical Sales Coordinators.

Skills

Communication

Organization

Proactivity

Education

College diploma in Office Administration

Tools

Microsoft Office Suite

ERP business system

Job description

Customer Service Administrator - Contract

The Eatery, 5050 Satellite Dr, Mississauga, ON L4W 0E3, Canada Req #476

Friday, May 16, 2025

ERCO Worldwide has operated for over 100 years, focused largely on the production and supply of in-organic products along with technology for the production of chlorine dioxide. Today, ERCO’s major business areas include sodium chlorate, chlor-alkali products, sodium chlorite, and chlorine dioxide technology.

The ERCO business serves a number of key customer segments including pulp and paper, food, energy, agriculture, water treatment, airport de-icing, fertilizers and specialty chemicals.

Customer Service Administrator - Contract

Employment Type: Full-Time, Contract

Hours: 37.5hours per week

Travel: N/A

Get To Know Us!

ERCO Worldwide’s century-long tradition of excellence has firmly established its reputation for providing reliable, intelligent, and environmentally responsible manufacturing on a global scale. As one of the largest suppliers of Chlorine Dioxide technology in the world, we are devoted to building genuine customer relationships and delivering innovative, sustainable chemical solutions that improve lives and the health of our planet. Grounded in our commitment to sustainability, we serve multiple industries such as pulp & paper, oil & gas, agriculture, food processing, water treatment and more! It’s our goal to make everyone’s lives more productive, convenient, enjoyable, and safe.

Our Vision:

To be a leader in delivering innovative and sustainable chemical solutions that improve lives and the health of our planet.

Our Mission:

We endeavour to provide unmatched value and expertise through sustainable, intelligent, and reliable products and solutions, creating genuine customer relationships.

Our Values:

Consistent and Dependable: Customers can expect excellence from ERCO. We deliver reliably, operate safely, and care about our customers’ success.

Knowledgeable and Innovative: ERCO helps evolve and improve our industry through thought leadership, manufacturing and product innovation, and proven expertise.

Proactive: ERCO makes decisions that ensure sustainable health for our employees, customers, and environment.

ERCO Worldwide is looking for a Customer Service Administrator to join our Customer Service team on a full-time temporary basis! They will be responsible to provide administrative support to the Chemical Sales Coordinators and the Customer Service Senior Manager. Main responsibilities include, however not limited to invoicing, price management, month-end close activities and sales order entry. This position may require extended hours during peak periods such as month-end close activities.

The Role:

• Review draft invoices for accuracy, generate final invoices and distribute (via email/online portal).
• Maintain customer pricing.
• Process debit and credit memos.
• Month-end close activities.
• Provide back-up support for the Chemical Sales Coordinators.
• Additional customer service responsibilities as assigned by the Customer Service Senior Manager.

The Person:

• 1-2 years of experience in customer service.
• Experience with credit/collections, data entry and order processing is an asset.
• Excellent written and verbal communication skills.
• Strong computing skills are a must (Microsoft Office Suite).
• Highly organized, detail-oriented and flexible willing to take on new challenges.
• Previous experience with an ERP business system (JD Edwards, SAP) considered an asset.
• College diploma in Office Administration or equivalent is required.
• Time management and ability to manage strict deadlines.
• Ability to work in a fast-paced, dynamic environment.
• Personable, individual must work well in a team environment.

The Value You Bring:

• Strong health and safety mindset
• Strong relationship builder – collaborative, team-builder
• Focused and results driven, transparent, and articulate
• Resilient – can adapt to changing environments/technology
• Proactive – takes initiative, creative, stays ahead of the curve, enthusiastic, inspirational

At ERCO we believe in continuous improvement, not just with our processes, but with our employees too! We have an excellent L&D department who create and facilitate training courses for our ERCO University platform on all topics for the development of our people. We also help cover and encourage employees to take courses and attend conferences to further their knowledge and skillsets!

ERCO Worldwide is an equal opportunity employer and is committed to recruiting, developing and maintaining a diverse workforce in compliance with all applicable Human Rights legislation. We will make every reasonable effort to accommodate for disabilities made known to us by our employees and applicants. If you require accommodation during the recruitment and selection process, please let us know and we will make every reasonable effort to meet your needs. This opening is for an existing vacancy!

The above information on this description has been designed to indicate the general nature and level of work performed by employees with this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

ERCO Worldwide is an equal opportunity employer and is committed to recruiting, developing and maintaining a diverse workforce in compliance with all applicable Human Rights legislation. We will make every reasonable effort to accommodate for disabilities made known to us by our employees and applicants. If you require accommodation during the recruitment and selection process, please let us know and we will make every reasonable effort to meet your needs.

• The Eatery, 5050 Satellite Dr, Mississauga, ON L4W 0E3, Canada