Customer Sales Associate

Trane Technologies; Markham; On-site; CAD 51,000 - 78,000; Full time

Job summary

Trane Technologies, a world leader in climate solutions, invites you to join our team in Markham, Ontario. This inside sales role focuses on HVAC Parts & Supply, engaging with counter and phone customers to identify needs and provide timely solutions.

You will maintain product knowledge, present offers in person and over the phone, and manage quotes and orders with accuracy to support fast delivery. Must have customer-facing experience.

Qualifications

• GED or High School Diploma required.
• 2+ years in inside sales or retail with customer focus.
• HVAC knowledge beneficial; strong customer relationship skills.

Responsibilities

• Identify needs and respond to inquiries for HVAC Parts & Supply.
• Promote products and upsell extensions to customers.
• Process quotes and orders accurately to ensure timely delivery.
• Assist with warehouse tasks and inventory control, including forklift operation when needed.

Skills

Inside sales

Customer service

Retail experience

HVAC knowledge

Mechanical aptitude

Education

High School Diploma

GED

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.

We boldly go.

Where Is The Work

On-Site (5 days)

Responsibilities

• Engages with both counter customers and phone customers to fully identify needs, respond to inquiries or questions, and offer timely quality solutions to their HVAC Parts & Supply needs.
• Maintains current knowledge of Trane products, offerings and promotions in order to partner with customers and grow sales by identifying related products or add on extensions needs; present to customers in person and on the phone.
• Executes quote and order management processes with high level of accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery – entering quotes and invoices and follow through on fulfillment.
• Assists with warehouse/inventory management work as needed – cycle counts, back orders, PO receipts, transfers, shipping & receiving, store stocking, inventory control & bin location. Occasionally operate a forklift and lifting up to 50lbs.

Qualifications

• GED or High School Diploma required
• Experience in a fast-paced, customer focused environment with a focus on customer service, continuous improvement and safety.
• Minimum of 2 years of inside sales, retail, or related experience; HVAC sales/knowledge and a mechanical aptitude is beneficial
• Proven experience in building customer relationships and maintaining professional customer service even in challenging situations.
• Listed compensation range is Total Direct Cash, not yearly base salary.

Annual Base Salary Range Or Hourly Base Pay Range

$50,900.00 - $77,595.00

Compensation Type

Salary

Incentive Eligible

Yes

Sales Commission Eligible

No

Disclaimer

We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

This posting is for an existing vacancy. The position is imminently available, and qualified candidates will be considered for immediate placement.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.