Customer Sales and Service Agent - Call Centre

The Elitejob; Montreal (administrative region); On-site; CAD 20,664 - 27,552; Full time

Benefits offered by this job

Competitive hourly wage

Work-from-home flexibility

Health and wellness benefits

Job summary

A leading call centre company is seeking a dedicated Customer Sales and Service Agent. This remote role focuses on delivering excellent customer service while meeting sales targets. Ideal candidates have strong communication skills, a proactive problem-solving mindset, and a minimum of 1-2 years in customer service or sales. Join a supportive team culture with growth potential.

Qualifications

• Ability to multitask and manage time effectively.
• Strong interpersonal skills with a customer-first attitude.
• 1–2 years of experience in a call centre, customer service, or sales role preferred.

Responsibilities

• Handle inbound and outbound customer calls with professionalism.
• Meet and exceed performance targets including sales goals.
• Document customer interactions thoroughly.

Skills

Excellent communication skills

Customer-first attitude

Problem-solving mindset

Education

High school diploma or equivalent

Post-secondary education

Tools

CRM software

Call centre tools

Job description

Job Summary

The Elite Job is seeking a dedicated and highly motivated Customer Sales and Service Agent to join our dynamic call centre team. This remote role is perfect for someone with a passion for delivering excellent customer service, a flair for sales, and the ability to thrive in a fast-paced environment. As the first point of contact for our customers, you will play a key role in representing the brand, addressing customer inquiries, and promoting services that align with customer needs.

Key Responsibilities

• Handle inbound and outbound customer calls with professionalism and enthusiasm.

• Provide accurate information about products, services, and promotions.

• Resolve customer issues efficiently and follow up as needed to ensure complete satisfaction.

• Identify customer needs and match them with relevant products and services.

• Meet and exceed daily, weekly, and monthly performance targets including sales goals and customer satisfaction metrics.

• Document customer interactions thoroughly and update internal databases.

• Escalate unresolved issues to the appropriate departments following company procedures.

• Maintain confidentiality and comply with data protection and privacy regulations.

Required Skills and Qualifications

• High school diploma or equivalent; post-secondary education is a plus.

• Excellent communication skills—verbal and written.

• Strong interpersonal skills with a customer-first attitude.

• Proficient in navigating computer systems and CRM software.

• Ability to multitask and manage time effectively.

• Problem-solving mindset with a proactive approach to challenges.

• Comfortable working remotely and independently.

Experience

• 1–2 years of experience in a call centre, customer service, or sales role preferred.

• Prior experience in handling customer complaints and converting inquiries into sales is an asset.

• Experience using call centre tools such as dialers, chat platforms, or ticketing systems is a plus.

Working Hours

• Full-time, 40 hours per week.

• Flexible scheduling may include evenings, weekends, and holidays.

• Shifts are assigned to accommodate business needs across various time zones.

Knowledge, Skills, and Abilities

• Knowledge of basic sales techniques and customer service principles.

• Adaptability to changing customer needs and business environments.

• Ability to work under pressure while maintaining a positive and professional attitude.

• Skilled in active listening and rapport building.

• Tech-savvy and quick to learn new systems and tools.

Benefits

• Competitive hourly wage with performance-based incentives.

• Work-from-home flexibility with all necessary tools provided.

• Paid training and continuous professional development opportunities.

• Health and wellness benefits (eligibility after probation).

• Career growth potential within a fast-growing company.

• Supportive team culture and virtual engagement activities.

Why Join The Elite Job?

At The Elite Job, we believe in empowering our people to achieve their best. As a remote-first organization, we embrace flexibility, innovation, and continuous improvement. We are more than just a workplace. we are a community that values every voice and celebrates individual success. If you are passionate about service, sales, and making meaningful connections, we want to hear from you.

How to Apply

Ready to take the next step in your career?
Please submit your updated resume and a brief cover letter outlining your suitability for the role to us.
Shortlisted candidates will be contacted for a virtual interview.