Customer Representative

Natural Purity; Hamilton; On-site; CAD 85,000 - 95,000; Full time

Job summary

A leading environmental solutions company in Hamilton is seeking Customer Representatives. This full-time position offers comprehensive training, competitive wages starting at $85,000 per year, and no quotas to meet. Ideal candidates will provide excellent customer service, maintain relationships, and assist in diagnosing environmental issues. A vehicle is required, and there are no weekend work commitments.

Benefits

Paid training

Flexible work schedule

Incentives and bonuses

Full benefits package

Qualifications

• No experience necessary; paid training provided.
• Candidates must have a vehicle and professional appearance.

Responsibilities

• Conduct in-home environmental solutions testing and assist homeowners.
• Perform effective presentations and communicate weekly work status.
• Engage with prospects, respond to sales referrals, and maintain customer relationships.

Skills

Customer Service

Presentation Skills

Communication

Relationship Building

Job description

As an industry leader in environmental handling and treatment services, Natural Purity is looking for Customer Representatives to join our team.

The Customer Representative is responsible for the brand and market presence of a well-established environmental solutions company and establishing and continuing relationship development with our customers. Additionally, the Customer Representative is responsible for developing new market opportunities through lead generation.

Key Areas of Responsibilities :

• You will be the subject matter expert responsible for conducting in-home environmental solutions testing and assisting homeowners in diagnosing any potential issues.
• Perform effective in-home presentations that demonstrate, educate, overcome customer objections, and assist customers in making informed decisions. You will present and recommend the ideal whole home solutions through various product bundles that can help with chlorine, chloramine, hard water build-up, and other common city water problems (both natural and man-made).
• Inspect where any required equipment should be installed and calculate installation costs.
• Maintain relationships with customers.
• Engage with members, prospects customers, respond to sales referrals to gather pertinent information, ascertain and prioritize customer needs and set appointments.
• Communicate weekly work schedule and lead status to the National Sales Manager.
• Perform effective presentations that demonstrate, educate, and entertain customers on our products; offer special promotions, overcome customer objections, and assist customers to make informed decisions.
• Process orders according to established procedures, collect payment from customers, and arrange product installation by applicable dealer.
• Participate in company post-sale consumer program; schedule appointments to visit customers to follow up and ensure confidence in their purchase. Work to generate referral business and provide consumer thank you gifts.
• Maintain a professional appearance and attitude reflecting the company’s dedication to professionalism.
• Communicate effectively with internal departments to ensure superior customer service.

Job Knowledge, Skills, and Experience :

• No experience is necessary as we will provide you with paid training by a certified trainer.
• All of your appointments will be prearranged, and you will have no quotas to meet. There will be no pressure to sell products to potential clients.
• We will provide you an extremely competitive compensation package with incentives and bonuses along with full benefits and a pleasant work atmosphere.
• We have current team members that are making six figures in this position. We are looking for enthusiastic and motivated individuals to join our team and grow our business.
• We WORK A 5 DAY WORK WEEK. No Saturdays or Sundays. We don't require you to work Statutory Holidays as well.
• We require candidates to have their own vehicle and provide a professional appearance and possess a great attitude.

Full time positions available.

Wage $85,000 - $95,000 per year paid on a weekly basis plus benefits and an attractive bonus structure.

This is not a work from home position.

PLEASE ONLY APPLY IF YOU LIVE IN THE GREATER HAMILTON AREA AND RESIDE FULL TIME IN CANADA.

PLEASE NOTE : We require candidates to have their own vehicle for this position. Please DO NOT APPLY if you do not have your own car for transportation to and from customer appointments.

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