Customer Service Representative ( Remote )

Third Party CS; Beaumont; Remote; CAD 90,000 - 110,000; Full time

Job summary

A leading company is seeking a Customer Service Representative for a remote role. The representative will handle client inquiries, provide information, and ensure a positive customer experience through effective communication and problem-solving. This full-time position offers flexibility, health benefits, and opportunities for advancement within the organization.

Benefits

Health Insurance (dental and vision included)

Excellent retirement plan

Tremendous upward mobility into other positions and management

Flexible hours

Qualifications

• Previous experience in customer support, client services or related field is required.
• Excellent communication skills over various platforms.
• Customer-focused for positive experience.

Responsibilities

• Answer client inquiries and provide product information.
• Manage incoming calls, emails, and chats effectively.
• Meet personal and team target goals.

Skills

Communication

Multitasking

Time Management

Customer Focus

Education

Experience in customer support

Tools

Basic computer skills

Job description

Customer Service Representative ( Remote )

Join to apply for the Customer Service Representative ( Remote ) role at Third Party CS

Customer Service Representative ( Remote )

Join to apply for the Customer Service Representative ( Remote ) role at Third Party CS

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Description

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Description

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties And Responsibilities

• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule call back and appoints to resolve customer needs
  
  

Requirements

• Previous experience in customer support, client services, sales, or a related field
• Excellent at communicating over the phone and other communication platforms
• Basic computer skills and experience
• Able to multitask
• Excellent time management and prioritization skills
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused for positive customer experience and resolution
• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)
  
  

Benefits

• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)
  
  

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Individual and Family Services

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