Customer Relationships Coordinator/BDC

Trotman Auto Group; Comox; On-site; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Permanent, full-time position

Medical, dental, and mental wellness

TAG University training

Internal career advancement

Team-focused workplace

Job summary

Comox Valley Dodge, part of the Trotman Auto Group, is seeking a Customer Relations Coordinator / BDC Representative in Comox, BC. You will engage with customers, drive inquiries into appointments, and support both sales and service teams with a high-quality customer experience.

This permanent, full-time role offers competitive compensation, comprehensive benefits, and opportunities for training and career growth within a growing automotive group.

Qualifications

• Experience in customer service, BDC, or sales is an asset.
• Excellent communication skills and professional demeanor.
• Strong ability to build relationships and follow up with customers.
• Motivated by goals, activity and results; comfortable with inbound/outbound calls.

Responsibilities

• Connect with customers via inbound/outbound calls, email, and online inquiries.
• Respond promptly to new leads and questions; qualify opportunities.
• Generate and book appointments for Sales and Service teams.
• Maintain accurate CRM data and client records.
• Support campaigns, promotions, and customer retention initiatives.
• Re-engage previous customers and identify new business opportunities.
• Collaborate with Sales and Service teams for a seamless customer experience.

Skills

Customer service

BDC

Sales

Communication

CRM documentation

Time management

Relationship building

Follow-up

MS Office

Computer literacy

Tools

CRM software

MS Office

Job description

Turn Conversations Into Customers at Comox Valley Dodge

Looking for a role where your energy, communication skills, and drive to succeed can directly impact the business? Join Comox Valley Dodge, part of Trotman Auto Group, recognized as one of Canada’s Best Managed Companies.

As a Customer Relations Coordinator / BDC Representative, you’ll be at the heart of the customer experience, connecting with customers, creating opportunities, following up on leads, and helping turn conversations into appointments and sales.

This is an ideal opportunity for someone who is motivated by results, enjoys connecting with people, and thrives in a fast-paced, goal-oriented environment. If you’re a natural communicator who loves the challenge of turning a “maybe” into a “yes,” we want to meet you!

Why Work With Us?

At Comox Valley Dodge, we believe great customer experiences start with great people. You’ll join a supportive, energetic team where performance is recognized, development is encouraged, and there are opportunities to grow your career.

• Competitive compensation
• Permanent, full-time opportunity
• Comprehensive benefits including medical, dental, and mental wellness support
• Supportive, team-focused workplace culture
• Paid training and development through TAG University
• Internal career advancement opportunities
• The opportunity to build a rewarding career with a growing automotive group

Who We’re Looking For

• Previous experience in customer service, BDC, sales, or a similar role is an asset
• Confident and professional communication skills
• Strong ability to build relationships and connect with customers
• Motivated by goals, activity, and results
• Comfortable making both inbound and outbound calls
• Excellent follow-up and time-management skills
• Ability to manage multiple customer conversations and priorities
• Strong attention to detail and accurate CRM documentation
• Comfortable with MS Office and computer systemsli>
• Valid BC Class 5 or 7 driver's licence with a clean abstract

What Your Day Will Look Like

• Connect with customers through inbound and outbound calls, email, and online inquiries
• Respond quickly and professionally to new leads and customer questions
• Build relationships and uncover customer needs
• Generate and book qualified appointments for the Sales and Service teams
• Follow up with customers to maximize opportunities and increase appointment show rates
• Maintain consistent follow-up with leads and existing customers
• Update and maintain accurate customer information in the CRM
• Support sales and service campaigns, promotions, and customer retention initiatives
• Re-engage previous customers and identify new business opportunities
• Work closely with Sales and Service teams to ensure a seamless customer experience
• Track activity and follow up on opportunities to help achieve team and individual targets

Schedule: Full-Time

Compensation $45,000–$60,000 per year

Ready to Make an Impact?

If you're someone who loves talking to people, thrives on follow-up, embraces a challenge, and wants your performance to make a difference, this could be your opportunity to get ahead.

Bring your energy. Bring your ambition. Build your success with Comox Valley Dodge.

Trotman Auto Group is an equal-opportunity employer. Only selected candidates will be contacted.