Customer Relationships Coordinator/BDC

Trotman Auto Group - Shared Services; Courtenay; On-site; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Permanent, full-time opportunity

Comprehensive benefits including medic

Supportive, team-focused workplace

Paid training and development through

Internal career advancement

Career growth with growing auto group

Job summary

Comox Valley Dodge is seeking a Customer Relations Coordinator / BDC Representative to connect with customers, create opportunities, and book qualified appointments for the Sales and Service teams. Your energy, communication skills, and drive to succeed will directly impact the business.

This full-time role offers competitive pay of $45,000-$60,000 per year, comprehensive benefits, and opportunities for growth within the Trotman Auto Group.

Qualifications

• Experience in customer service, BDC, sales, or similar role is an asset.
• Confident and professional communication skills.
• Strong ability to build relationships and connect with customers.
• Motivated by goals, activity, and results.
• Excellent follow-up and time-management skills.

Responsibilities

• Connect with customers through inbound and outbound calls, email, and online inquiries.
• Respond quickly and professionally to new leads and customer questions.
• Build relationships and uncover customer needs.
• Generate and book qualified appointments for the Sales and Service teams.
• Follow up with customers to maximize opportunities and increase appointment show rates.
• Maintain consistent follow-up with leads and existing customers.
• Update and maintain accurate customer information in the CRM.
• Support sales and service campaigns, promotions, and customer retention initiatives.
• Re-engage previous customers and identify new business opportunities.

Skills

Customer service

BDC experience

Sales

Communication

Relationship building

Time management

Tools

CRM systems

MS Office

Job description

Turn Conversations Into Customers at Comox Valley Dodge

Looking for a role where your energy, communication skills, and drive to succeed can directly impact the business? Join Comox Valley Dodge , part of Trotman Auto Group , recognized as one of Canada's Best Managed Companies .

As a Customer Relations Coordinator / BDC Representative, you'll be at the heart of the customer experience, connecting with customers, creating opportunities, following up on leads, and helping turn conversations into appointments and sales.

This is an ideal opportunity for someone who is motivated by results, enjoys connecting with people, and thrives in a fast-paced, goal-oriented environment . If you're a natural communicator who loves the challenge of turning a "maybe" into a "yes," we want to meet you!

Why Work With Us?

At Comox Valley Dodge, we believe great customer experiences start with great people. You'll join a supportive, energetic team where performance is recognized, development is encouraged, and there are opportunities to grow your career.

What We Offer:

Competitive compensation

Permanent, full-time opportunity

Comprehensive benefits including medical, dental, and mental wellness support

Supportive, team-focused workplace culture

Paid training and development through TAG University

Internal career advancement opportunities

The opportunity to build a rewarding career with a growing automotive group

Who We're Looking For

We're looking for someone who is driven, outgoing, organized, and motivated by results.

Previous experience in customer service, BDC, sales, or a similar role is an asset

Confident and professional communication skills

Strong ability to build relationships and connect with customers

Motivated by goals, activity, and results

Comfortable making both inbound and outbound calls

Excellent follow-up and time-management skills

Ability to manage multiple customer conversations and priorities

Strong attention to detail and accurate CRM documentation

Comfortable with MS Office and computer systems

Valid BC Class 5 or 7 driver's licence with a clean abstract

What Your Day Will Look Like

Connect with customers through inbound and outbound calls, email, and online inquiries

Respond quickly and professionally to new leads and customer questions

Build relationships and uncover customer needs

Generate and book qualified appointments for the Sales and Service teams

Follow up with customers to maximize opportunities and increase appointment show rates

Maintain consistent follow-up with leads and existing customers

Update and maintain accurate customer information in the CRM

Support sales and service campaigns, promotions, and customer retention initiatives

Re-engage previous customers and identify new business opportunities

Work closely with Sales and Service teams to ensure a seamless customer experience

Track activity and follow up on opportunities to help achieve team and individual targets

Schedule: Full-Time

Compensation $45,000-$60,000 per year

Ready to Make an Impact?

If you're someone who loves talking to people, thrives on follow-up, embraces a challenge, and wants your performance to make a difference, this could be your opportunity to get ahead.

Bring your energy. Bring your ambition. Build your success with Comox Valley Dodge.

Trotman Auto Group is an equal-opportunity employer.

Only selected candidates will be contacted.