Customer Relationship Manager- SaaS

OpenText; Richmond Hill; On-site; CAD 70,000 - 95,000; Full time

Job summary

A leading company in Enterprise Information Management seeks a Customer Manager to maintain and grow revenue through strategic customer programs. This role emphasizes relationship building and upselling OpenText services, requiring strong communication and negotiation skills, as well as a proactive approach to account management.

Qualifications

• At least 2 years of experience in a customer-facing role, preferably in software sales.
• Innovative approach to challenges and managing a sales pipeline.

Responsibilities

• Maintain and grow revenue by developing programs with strategic customers.
• Build relationships with accounts, upsell, and cross-sell OpenText services.
• Act as a trusted advisor, managing assigned accounts for full value and renewals.

Skills

Communication

Negotiation

Critical Thinking

Job description

Hiring Manager: Matt Alle

Talent Acquisition Advisor: Laura DeLuca

Job Code Level: SRP3

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OPENTEXT - THE INFORMATION COMPANY
As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

YOUR IMPACT
Customer Managers (CM) at OpenText are part of a global team of highly skilled professionals who understand that their customers are experiencing unprecedented change. Your customers trust you to help solve their business problems and support their digital journey.

WHAT THE ROLE OFFERS
Your primary objective is maintaining and growing revenue by developing programs with strategic customers that drive community programs and revenue. Customer Managers focus on building relationships with accounts, upselling, and cross-selling OpenText services. You will promote our solutions, support, and services, marketing our capabilities to existing customers with a view to enterprise agreements and high-touch interactions. As the primary contact, you will work closely with Sales, Services, Support, Legal, and Finance to ensure customer satisfaction.

• Sell the value of OpenText services and support programs, driving retention and expansion through relationship building (C level to Manager).
• Provide exceptional service via phone, email, and on-site meetings to build strong relationships.
• Achieve revenue and MCV objectives consistently.
• Follow a proactive process for renewals, ensuring contracts are renewed at full value and on time.
• Negotiate renewal quotes, overcome objections, and adjust quotes to ensure competitiveness.
• Identify at-risk contracts early and engage stakeholders to mitigate revenue erosion.
• Partner with Professional Services to ensure timely delivery of services.
• Monitor revenue trends for accurate forecasting.
• Act as a trusted advisor for support and business needs.
• Manage assigned accounts with urgency to ensure full value and on-time renewals.
• Understand OpenText solutions' roadmaps to add value and grow revenue.
• Stay informed about industry trends to serve as a trusted advisor.

WHAT YOU NEED TO SUCCEED
Innovative approach to challenges, managing a sales pipeline, and identifying upsell opportunities. Develop and maintain post-sales relationships, negotiate, and operate with minimal supervision. Achieve revenue objectives, interact effectively at all levels, prioritize multiple projects, and have at least 2 years of experience in a customer-facing role, preferably in software sales. Excellent communication, critical thinking, negotiation skills, and professionalism are essential. We encourage all qualified candidates to apply, as we recognize the importance of diversity and inclusion.

ONE LAST THING:

OpenText is a global community built on trust, accountability, and innovation. Join us in shaping the future of content management solutions. Apply now and be part of our exciting journey!

OpenText values an inclusive work environment and provides accommodations for applicants with disabilities. For assistance, please submit a ticket at Ask HR.