Customer Relationship Management Team Lead

GAIN Group of Companies; Victoria; On-site; CAD 60,000 - 100,000; Full time

Job summary

An exciting opportunity awaits you at a forward-thinking company, seeking a Client Relationship Team Lead to enhance client engagement and drive sales. In this dynamic role, you will lead a diverse team, utilizing data analysis and collaboration to create personalized experiences that foster loyalty and boost acquisition. With a focus on coaching and teamwork, you will coordinate campaigns and track performance metrics, ensuring every client interaction is meaningful. Join a culture that values growth and innovation, and take your career to new heights within this established group of companies.

Benefits

Competitive performance-based pay plan

Extensive health and dental benefits

Employee discounts

Career advancement opportunities

Collaborative culture

Qualifications

• 3+ years in client relationship or data-driven roles, ideally in automotive or luxury services.
• Experience coaching teams and delivering personalized experiences.

Responsibilities

• Coordinate with dealerships on specific campaigns and track effectiveness.
• Set daily call lists and ensure team KPIs are met.

Skills

Team Leadership

Client Engagement

Data Analysis

CRM Reporting

Sales Strategy

Education

Bachelor's Degree

Tools

CDK

One Eighty

Reynolds & Reynolds

Excel

Job description

The GAIN Group of Companies has an exciting opportunity for you to drive your career in a new direction. We are looking for a highly motivated Client Relationship Team Lead to join our diverse group of companies and deliver exceptional experience.

As a Client Relationship Team Lead, you will lead a diverse team of people who combine data analysis, collaborationand team leadership to engage clients with the aim of increasing sales opportunities, improving client retention and boost vehicle acquisition. Working alongside General Managers, Sales Managers, and Marketing, you’ll turn insights into action, driving appointments, trade-ins, and long-term loyalty.

Compensation, benefits and amazing perks:

• Competitive performance-based pay plan
• Opportunities to expand and advance your career within the GAIN Group of Companies
• Extensive health and dental benefits
• Employee discounts at all GAIN Group of Companies locations
• A collaborative and forward-thinking culture
• So much more!

Responsibilities (include but are not limited to):

• Coordinate with the dealership on their specific campaigns
• Set daily call lists and ensure team KPIs are met
• Identify target clients using CRM, DMS, and finance tools
• Support used inventory sourcing through proactive contact
• Ensure every client receives at least one meaningful annual touchpoint
• Track campaign effectiveness and conversion metrics
• Deliver monthly reports and appointment insights to dealerships

Requirements:

• A natural leader who can coach a team and collaborate across departments
• A passion for delivering personalized, premium experiences
• 3+ years in client relationship, client engagement, or data-driven roles — ideally in automotive, hospitality, or luxury services
• Experience using platforms such as CDK, One Eighty, Reynolds & Reynolds, or similar is preferred
• Strong Excel and CRM reporting skills