Customer Relations Representative

Bedard Resources; Montreal; Hybrid; CAD 40,000 - 60,000; Full time

Job summary

Une entreprise familiale, leader dans le secteur de la mode féminine, recherche un représentant des relations clients passionné et engagé. Ce rôle essentiel vous permettra de fournir un service à la clientèle exceptionnel tout en travaillant dans un environnement positif et dynamique. Vous serez responsable de la gestion des demandes des clients, de l'assistance à l'ouverture de comptes en ligne et de la collaboration avec les équipes internes pour garantir un traitement efficace des commandes. Avec des avantages tels que le travail hybride après la période d'essai et des vacances généreuses, cette opportunité est parfaite pour ceux qui souhaitent évoluer dans un cadre stimulant et enrichissant.

Benefits

Travail hybride après la période d'essai

Après-midis libres le vendredi pendant l'été

Trois semaines de vacances

Vacances supplémentaires pour la saison festive

Stationnement gratuit

Bureau moderne et spacieux

Environnement de travail positif

Espace bistro avec café fourni

Club social (avec participation de l'entreprise)

Qualifications

• Minimum de 3 ans d'expérience en service à la clientèle.
• Excellente maîtrise du français et de l'anglais, parlé et écrit.

Responsibilities

• Recevoir et traiter les demandes des clients par email et téléphone.
• Collaborer avec les équipes pour assurer un traitement efficace des commandes.

Skills

Service à la clientèle

Communication interpersonnelle

Bilinguisme (Français et Anglais)

Multitâche

Compétences organisationnelles

Education

Expérience en service à la clientèle (3 ans)

Expérience dans un rôle similaire (2 à 3 ans)

Tools

MS Office

Microsoft Dynamics NAV

Job description

For you, nothing is more important than providing high-level customer service? Do you have experience in e-commerce? Are French and English languages a key part of your daily communication? Is building trust with clients something that defines you? Are you positive, engaged, and enjoy being the cornerstone of your team?

Join us! Our partner, a leader in its field, is looking for a person with excellent communication skills for the position of Customer Relations Representative at their Longueuil office.

Tasks

• Receive, analyze, and process customer inquiries (email – phone) in line with our service offerings.
• Advise customers on product features to help them make informed decisions.
• Assist customers in opening their online accounts.
• Collaborate with warehouse and purchasing teams to ensure efficient order processing.
• Manage orders, returns, and updates in the system.
• Maximize sales opportunities with existing customers.
• Ensure follow-up and interdepartmental communication regarding products and their quality.
• Perform any other related tasks.

Advantages

• Hybrid work after the probationary period.
• Friday afternoons off throughout the summer (July to August).
• Three weeks of vacation.
• Additional holidays for the festive season.
• Free and available parking.
• Modern and spacious offices.
• Positive work environment.
• Bistro space with provided coffee.
• Social club (with company participation).

Job Requirements

• At least 3 years of customer service experience.
• 2 to 3 years of experience in a similar role.
• Excellent proficiency in both French and English, spoken and written (daily communication with French- and English-speaking clients).
• Proficiency in MS Office suite.
• Experience in the B2B and B2C markets.
• Experience with Microsoft Dynamics NAV (an asset).
• Knowledge of the education sector (an asset).

Desired Profile

• Enjoy working in a team.
• Ability to multitask effectively.
• Strong interpersonal and communication skills.
• Willingness to exceed expectations and develop new skills.
• Customer service-focused, responsible, adaptable to change.
• Initiative and strong organizational skills.
• Ability to anticipate needs, demonstrate rigor, sound judgment, and work independently.

Are you passionate about customer service and would like to reach your full professional potential? Our client has a way of thinking that is out of the ordinary. They are proactive people who do everything possible to make their 2 iconic Canadian brands shine.

Our partner, a family-owned fashion company for over 80 years and a leader in women's fashion, has the perfect position for you! We are currently looking for a manager for the Quebec City store. The person will contribute to the success of the brand, supporting the objectives of our partner.

Passionate, captivated by the atmosphere of daytime events, curious about discoveries, and a fan of culture in all its forms? Do you enjoy diving into diverse worlds? We have an opportunity for you! Join the team! Whether you’re available for a few dates or simply intrigued by the opportunity, send us your resume!