Customer Operations & ERP Specialist

Xylem Water Solutions Netherlands; Calgary; On-site; CAD 42,000 - 63,000; Full time

Job summary

Xylem is seeking a customer service professional in Calgary to provide heavy commercial support across order execution, pricing, and data entry using ERP and CRM tools. You will collaborate with internal and external customers and with finance, operations, and sales teams to ensure accurate orders and timely responses.

Minimal qualifications include 3–5 years in customer service, a 2-year degree or equivalent, strong communication, and proficiency in Microsoft Office and Salesforce/ERP.

Qualifications

• 3-5 years of customer service experience.
• 2-year degree or equivalent customer service experience.
• Strong customer service skills.
• Detail oriented with strong organizational and task management skills.

Responsibilities

• Handle heavy volume of order transactions.
• Provide pricing and item availability assistance.
• Support bids and pre-bid activities.
• Enter and maintain data in CRM/ERP systems.
• Collaborate with finance, operations and sales teams.

Skills

Customer service

Communication skills

Data entry

Microsoft Office

CRM tools

ERP tools

Education

Associate degree or equivalent

Tools

Salesforce.com

ERP systems

Job description

Xylem is seeking a customer service professional in Calgary to provide heavy commercial support across order execution, pricing, and data entry using ERP and CRM tools. You will collaborate with internal and external customers and with finance, operations, and sales teams to ensure accurate orders and timely responses.

Minimal qualifications include 3–5 years in customer service, a 2-year degree or equivalent, strong communication, and proficiency in Microsoft Office and Salesforce/ERP.