Customer Support Specialist

Xylem; Northeastern Ontario; Hybrid; CAD 42,000 - 64,000; Full time

Job summary

Xylem is hiring for a hybrid, full-time Customer Service Specialist located in Ontario. You will support order execution, ERP and CRM workflows, and coordinate with sales, finance and operations to ensure accurate data and timely responses.

The role requires 3–5 years in customer service, strong communication, and proficiency with Microsoft Office. Experience with Salesforce and ERP systems is preferred; travel to client sites may be limited.

Qualifications

• 3–5 years of customer service experience
• 2-year degree or equivalent customer service experience
• Strong customer service and communication skills
• Detail oriented with strong organizational skills
• Proficient in Microsoft Office

Responsibilities

• Provide commercial support up to order execution and follow-up using quotation and ERP tools.
• Daily ERP data review and maintenance to ensure accuracy and proper status updates.
• Provide item availability and pricing information for sales.
• Assist with bid management and pre-bid deadlines.
• Submit rental, sale, field service and work orders for invoicing.
• Use CRM daily to input data and support sales teams.
• Maintain open communication with the virtual team to meet customer expectations.
• Participate in process improvement projects and training initiatives.

Skills

Strong customer service skills

Excellent communication skills

Detail oriented

Ability to manage high order volume

Collaborative and team player

Education

2-year degree or equivalent customer service experience

Tools

Salesforce CRM

ERP tools

Microsoft Office

Job description

Hybrid

Calgary

Saskatoon

Winnipeg

Nisku

Sudbury

Full time

R51048

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Essential Duties/Principal Responsibilities:

• Work within a virtual team environment to provide heavy commercial support up to and including all aspects of order execution and follow up utilizing available quotation and Enterprise Resource Planning (ERP) tools. Communicate with related internal and external customer and vendor contacts.
• Perform daily, weekly and monthly ERP review and maintenance functions to insure all ERP information is accurate; all auto-functions occur correctly; relevant parties have accurate order and sales status; potential problems are identified and mitigated; and any issues are resolved.
• Provide basic item availability and pricing assistance.
• Assist in the management of bids to apprise sales department of pre-bids and due dates.
• Responsible for submitting rental, sale, field service and work orders for invoicing.
• Utilize Customer Relationship Management (CRM) tool daily to input new data and maintain existing data to current status for both direct customer interactions and communication to the sales teams.
• Create legendary customer service experiences for internal and external customers.
• Maintain continual communication with virtual team to ensure work flow is maintained and both internal and external customer expectations are met.
• Participate in special projects to create best practices, improve processes, create training tools or to support Xylem initiatives as determined and conduct related presentations or training sessions.

Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification:

• 3-5 years of customer service experience
• 2-year degree or equivalent customer service experience
• Strong customer service skills
• Good collaborative and communication skills (written and verbal)
• Detail oriented with strong organizational and task management skills
• Ability to manage heavy volume of order transactions
• Ability to work with diverse workforce and customer base
• Proficient in Microsoft Office

Preferred Qualifications: .

• Experience with Salesforce.com Customer Relationship Management (CRM) and/or Enterprise Resource Planning (ERP) tools
• Prior experience in industrial, construction or municipal environments

Key Competencies:

• Continuous improvement mindset
• Cross-boundary collaboration
• Inspiring accountability

Key Relationships:

• External: Direct and indirect customers
• Internal: Finance, operations and sales teams

Physical Demands:

(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Regularly required to sit or stand, reach, bend and move about the facility

Work Environment:

(The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Business Office Environment that includes laptop and standard office equipment; work performed in an open plan, cubicle work space or remote setting
• Travel requirement: Travel required to fulfill the duties listed above; other travel as needed or required by the company
• Standard weekly job hours: 40 hours

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

Want to know what kind of Impact you can make?

Our goal is to optimize water access and quality, and promote responsible consumption, so that communities across the globe

can thrive. Through Xylem Watermark, our Corporate Citizenship Program, we provide and protect safe water resources for

communities around the world by engaging all stakeholders and educating about water issues.

Learn more by clicking here – Working at Xylem

( https://www.xylem.com/en-us/careers/working-at-xylem/ )

Inclusion and Belonging at Xylem

Inclusion and Belonging are fundamental to how we enable our customers to tackle global water challenges.

Learn more about our commitment to Inclusion and Belonging.

( https://www.xylem.com/en-us/careers/inclusion-and-belonging/ )