Customer Logistics Manager, Distribution

Starbucks; Toronto; Hybrid; CAD 90,000 - 130,000; Full time

Job summary

Starbucks is seeking a Customer Logistics Manager for their Distribution team in Toronto. This role involves strategic management of operations to enhance the customer experience within the supply chain. Responsibilities include team leadership, driving operational excellence, and developing effective partnerships to simplify workflows. Ideal candidates will possess extensive industry experience and strong communication skills to excel in this pivotal role.

Benefits

Tuition reimbursement

Health coverage

Stock & savings programs

Flexible scheduling

Paid time off

Qualifications

• 10 years of industry experience required.
• Experience managing teams of 5+ individuals.
• Strong understanding of end-to-end supply chain dynamics.

Responsibilities

• Manage and set strategic direction for supply chain operations.
• Drive operational excellence and implement streamlined processes.
• Ensure achievement of KPIs like SLA adherence and on-time deliveries.

Skills

Team Management

Communication

Analytical Skills

Process Improvement

Problem Solving

Education

Bachelor's Degree in Supply Chain Management or related field

Job description

Customer Logistics Manager, Distribution – Supply Chain Operations Canada (Hybrid - Toronto)

Now Brewing – Customer Logistics Manager, Distribution – Supply Chain Operations Canada! #tobeapartner

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection.

As a Customer Logistics Manager, Distribution – Supply Chain Operations Canada, you will be responsible for managing and helping set the strategic direction of one of the largest and fastest growing businesses at Starbucks.

Key Responsibilities:

1. Champion the Customer Voice: Serve as the advocate for customer/store needs, ensuring they remain central to all logistics and operational decisions.
2. Drive Operational Excellence: Implement leadership strategies, streamlined processes, and effective tools to enhance the customer experience across all Canadian markets.
3. Enable Scalable Growth: Simplify workflows, standardize communications, and automate reporting in partnership with internal teams and third-party service providers.
4. Foster Strategic Partnerships: Manage key relationships to drive mutual growth, reduce operational costs, and unlock new efficiencies.
5. Set Team Direction: Define clear goals and priorities aligned with organizational strategy and service level agreements (SLAs).
6. Optimize Team Resources: Continuously evaluate and adjust team structure and resources to meet evolving customer service expectations.
7. Deliver Key Performance Metrics: Ensure achievement of KPIs such as SLA adherence, on-time store deliveries.
8. Resolve Issues Proactively: Monitor trends through store communication tools and escalate opportunities for short- and long-term improvements. Also, plan flawless execution during promotional periods.
9. Ensure Effective Communication: Oversee timely and standardized communication to stores and internal teams, following internal guidelines for messaging.
10. Support Store Order Operations: Support store order management, including high-touch scenarios like weather disruptions, emergency orders, and holiday scheduling.
11. Develop Training Programs: Design and evolve training for Logistics Service Representatives to enhance skills and support career development.
12. Oversee Escalation Management: Lead the resolution of both daily and long-term issues in collaboration with third-party logistics providers and internal stakeholders.

Qualifications:

1. Experience managing a team of 5+ individuals.
2. 10 years of industry experience.
3. Performance management experience with process improvements using leading and lagging indicators.
4. Operator or Retail Supply Chain Channel management experience with Inventory management or equivalent.
5. Proven track record of improving productivity and revenue across product lifecycle stages.
6. Strong understanding of end-to-end Supply Chain and its value/cost drivers.
7. Excellent communication skills, both written and verbal.
8. Ability to lead cross-functional teams through complex issues.
9. Data-oriented, analytical, detail-oriented, with the ability to draw business insights from data.

We offer a comprehensive benefits package, including tuition reimbursement, health coverage, stock & savings programs, flexible scheduling, and paid time off. Visit starbucksbenefits.ca for details.

If you reside in the greater Toronto area, we offer a hybrid work model allowing remote work up to two days per week.

Join us and inspire with every cup. Apply today!

At Starbucks, we promote a culture of warmth and belonging, respecting diversity and fostering an inclusive workplace. We are an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, national or ethnic origin, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, disability, or other protected factors.

We are committed to reasonable accommodations for applicants with disabilities. Please contact us at applicantaccommodation for assistance.