Customer Fulfillment Specialist

Cascades; Vaughan; Hybrid; CAD 52,000 - 61,000; Full time

Benefits offered by this job

Profit sharing

Employee share purchase plan

Hybrid work model

Group insurance

Telemedicine

Retirement plan

Annual allowance for goods/services

Wellness program

Employee assistance program

Job summary

Cascades in Vaughan is seeking a Customer Fulfillment Specialist to join a people-first, dynamic team. You will handle customer inquiries, manage orders, and coordinate with logistics, billing, and fulfillment to ensure accurate and timely results.

You'll work in a hybrid model (3 days in office, 2 days remote) with comprehensive benefits, wellness programs, and opportunities to contribute to continuous improvement and customer satisfaction.

Qualifications

• Experience in customer service, order management, or a similar client-facing role.
• ,
• ],
• :null,
• :null,
• :null,

Responsibilities

• Respond to customer inquiries via phone, email, and internal systems, ensuring timely, professional, and accurate communication.
• ,
• ],
• CoT_job_summary_short
• job_summary_short_candidate_invalid
• contract_type
• location_type
• remote_scope
• perks
• stated_min
• stated_max
• stated_absolute
• salary_estimation_cot
• estimated_low
• estimated_medium
• estimated_high
• currency
• frequency
• bonus
• tax
• application_email
• job_end_date
• contact_person
• hiring_department_name

Skills

Customer service

Order management

Communication skills

Organization

Time management

Problem-solving

Detail-oriented

Cross-functional collaboration

CRM systems

Tools

CRM systems

Order management tools

Job description

Bring your expertise to a people-first, dynamic environment where your ideas come to life and excellence shapes everything we do. Join SAMANTHA SAMUEL's team as a Customer Fulfillment Specialist in Vaughan and help build a more sustainable future.

What’s in it for you

Taking care of our people is in our nature - so you’ll enjoy:

• Annual salary between $52,000 and $61,000
• Profit sharing and an employee share purchase plan
• A hybrid work model: 3 days in office, 2 days remote
• A full range of benefits: group insurance, telemedicine, and an employer-supported retirement plan
• An annual allowance to spend on goods and services of your choice
• A yearly wellness program and employee assistance program
• A collaborative, respectful, and people-centered workplace

Your Role

As Customer Fulfillment Specialist, you’ll take on real challenges that bring out your full potential. Your scope includes:

Respond to customer inquiries via phone, email, and internal systems, ensuringtimely, professional, andaccuratecommunication

Process, track, and update customer orders whilemaintaininga high levelof accuracy

Troubleshoot and resolve customer issues, coordinating with internal teams such aslogistics, billing, and fulfillment

Monitor open cases, follow up on pending requests, and ensure resolution within established service level agreements (SLAs)

Maintainaccuratedocumentation of customer interactions, requests, and resolutions

Contribute to continuous improvement byidentifyingrecurring issues and suggesting process enhancements

Support reporting, system updates, and team knowledge sharing as needed

What you bring

You're a natural fit for Customer Fulfillment Specialist if you have:

Experience in customer service, order management, or a similar client-facing role

Strong communicationskills with the ability to manage customer interactions professionally and effectively

Excellent organization and time management skills, with the ability to handle multiple priorities

Problem-solving abilities and a proactive approach to resolving issues

Attention to detail and accuracy in processing orders andmaintainingrecords

Ability to collaborate cross-functionally with internal teams

Comfort working with CRM systems and order management tools

If you bring the same care to who you are as to what you do, we’d love to meet you!

Cascades values diversity and inclusion and considers all applications equitably. This posting is for an active vacancy within our organization.