Customer-Focused Service & Scheduling Coordinator

XPEL Canada; Toronto; On-site; CAD 42,000 - 58,000; Full time

Job summary

XPEL Canada is seeking a Service Coordinator to ensure customers have a pleasant, informed, and professional experience when inquiring about products and services at XPEL.

You will learn XPEL products, assist customers, train new coordinators, manage installer schedules, track orders, prepare estimates and invoices, and support accounts receivable and inventory duties. Strong organizational and communication skills are essential.

Qualifications

• High School Diploma or GED 18+ years old with 2 years of driving experience.
• Must have a current and valid driver's license with a clean driving record.
• Must meet insurability requirements under the company's motor vehicle insurance policy.
• 3+ year(s) in a similar role Knowledge of Excel, Word, Power Point and General Microsoft Office Applications
• Ability to communicate professionally and effectively Excellent phone, interpersonal, and organizational skills
• Demonstrates a sense of urgency and timeliness Ability to work independently with limited supervision
• Ability to speak, read and write in English

Responsibilities

• Gaining knowledge of XPEL products.
• assisting customers with questions on XPEL products and services
• Responsible for the training and development of Service Coordinators and creating and updating 'How to' documents.
• Assist with creating and maintaining installer schedules and scheduling of customer installs
• Track order progress and communicate with customers accordingly
• Check-in vehicles and inspect for pre-existing damages
• Creating estimates, invoicing and billing
• Reporting and processing of RA's and payment credits.
• Collect Resale tax documents for all locations
• Process and train other Service Coordinators on Accounts Receivable
• Supply and inventory maintenance, ordering supplies or products as necessary to maintain required shelf quantities, and oversee orders for all other designated locations
• Create are review job lists for all locations
• Assisting the Market Manager with administrative and office work as needed
• Occasionally helping to shuttle vehicles from one location to another (current driver license required)

Skills

Communication skills

Phone skills

Interpersonal skills

Organizational skills

Independent work

Time management

Professional/clear communication

Education

High School Diploma or GED

Tools

Excel

Word

PowerPoint

Microsoft Office

Job description

XPEL Canada is seeking a Service Coordinator to ensure customers have a pleasant, informed, and professional experience when inquiring about products and services at XPEL.

You will learn XPEL products, assist customers, train new coordinators, manage installer schedules, track orders, prepare estimates and invoices, and support accounts receivable and inventory duties. Strong organizational and communication skills are essential.