Customer Experience & Service Coordinator

XPEL Canada; Calgary; On-site; CAD 42,000 - 54,000; Full time

Job summary

XPEL Canada in Calgary is seeking a Service Coordinator to ensure customers have a pleasant, informed, and professional experience when inquiring about products and services.

You will gain in-depth knowledge of XPEL products, assist customers with questions, help train other coordinators, create schedules for installers, track order progress, prepare estimates and invoices, manage RA processing, collect resale documents, and support inventory and office administration as needed.

Qualifications

• High School Diploma or GED required.
• 2+ years in a similar role is preferred.
• Proficient with MS Office applications (Excel, Word, PowerPoint, Outlook).
• Strong communication, organization, and time-management skills.
• Valid driver’s license and clean driving record are required.

Responsibilities

• Gaining knowledge of XPEL products.
• assisting customers with questions on XPEL products and services; training and development of Service Coordinators.
• creating and updating 'How to' documents.
• Assist with installer scheduling and customer installs.
• Track order progress and communicate with customers.
• Prepare estimates, invoicing and billing.
• Process RA's and payment credits.
• Collect resale tax documents for all locations.
• Process and train other Service Coordinators on Accounts Receivable.
• Supply and inventory maintenance, ordering supplies to maintain stock levels.
• Create and review job lists for all locations.
• Support Market Manager with administrative tasks.
• Occasionally shuttle vehicles between locations (driver license required).

Skills

Customer service

Communication

Organizational skills

Time management

Education

High School Diploma or GED

Tools

Excel

Word

PowerPoint

Outlook

Job description

XPEL Canada in Calgary is seeking a Service Coordinator to ensure customers have a pleasant, informed, and professional experience when inquiring about products and services.

You will gain in-depth knowledge of XPEL products, assist customers with questions, help train other coordinators, create schedules for installers, track order progress, prepare estimates and invoices, manage RA processing, collect resale documents, and support inventory and office administration as needed.