Service Coordinator

XPEL, Inc.; Toronto; On-site; CAD 42,000 - 54,000; Full time

Job summary

XPEL is seeking a Service Coordinator in Toronto to ensure customers have a pleasant, informed experience when inquiring about products and services. You will assist customers with questions, maintain installer schedules, track orders, and support AR/billing processes across locations.

Key responsibilities include training coordinators, keeping documents up to date, and coordinating vehicle check-ins, inventories, and driver-related tasks as needed.

Qualifications

• High School Diploma or GED with 18+ years old and 2 years driving experience.
• Valid driver's license with clean driving record.
• Meets insurability requirements under vehicle policy.
• 3+ years in a similar role; knowledge of Excel, Word, PowerPoint, and MS Office.
• Professional communication; strong phone, interpersonal, and organizational skills.
• Shows urgency, timeliness; able to work independently with limited supervision.
• Ability to speak, read and write in English.

Responsibilities

• Gaining knowledge of XPEL products.
• Answer customer questions about XPEL products and services.
• Train and develop Service Coordinators; create 'How to' documents.
• Create and maintain installer schedules; schedule customer installs.
• Track order progress and communicate with customers.
• Check-in vehicles and inspect for pre-existing damages.
• Create estimates, invoicing and billing.
• Process RA's and payment credits.
• Collect resale tax documents for all locations.
• Process and train on Accounts Receivable.
• Supply and inventory maintenance; oversee orders for locations.
• Create and review job lists for all locations.
• Assist Market Manager with administrative tasks.
• Occasionally shuttle vehicles between locations (driver license required).

Skills

Communication skills

Organizational skills

English proficiency

Urgency

Education

High School Diploma or GED

Tools

Excel

Word

PowerPoint

Job description

Job Summary

The Service Coordinator will ensure that people have a pleasant, informed, and professional experience when receiving or inquiring about products and services at XPEL.

Job Duties

• Gaining knowledge of XPEL products;
• assisting customers with questions on XPEL products and services Responsible for the training and development of Service Coordinators and creating and updating "How to" documents.
• Assist with creating and maintaining installer schedules and scheduling of customer installs
• Track order progress and communicate with customers accordingly
• Check-in vehicles and inspect for pre-existing damages
• Creating estimates, invoicing and billing
• Reporting and processing of RA's and payment credits.
• Collect Resale tax documents for all locations
• Process and train other Service Coordinators on Accounts Receivable
• Supply and inventory maintenance, ordering supplies or products as necessary to maintain required shelf quantities, and oversee orders for all other designated locations
• Create are review job lists for all locations
• Assisting the Market Manager with administrative and office work as needed
• Occasionally helping to shuttle vehicles from one location to another (current driver license required)

Basic Qualifications

• High School Diploma or GED 18+ years old with 2 years of driving experience.
• Must have a current and valid driver's license with a clean driving record.
• Must meet insurability requirements under the company's motor vehicle insurance policy.
• 3+ year(s) in a similar role Knowledge of Excel, Word, Power Point and General Microsoft Office Applications
• Ability to communicate professionally and effectively Excellent phone, interpersonal, and organizational skills
• Demonstrates a sense of urgency and timeliness Ability to work independently with limited supervision
• Demonstrates a sense of urgency and timeliness Ability to work independently with limited supervision Ability to speak, read and write in English

Equal Opportunity

XPEL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Since the day XPEL was founded, we've strived to provide the best possible products, services, and support for customers and installers alike. With a comprehensive array of offerings for automotive, watercraft, home, and office applications, there's sure to be a solution to fit your needs.