Customer-Focused Service Advisor | Flexible Schedule

Williams Machinery; Surrey; On-site; CAD 60,000 - 70,000; Full time

Benefits offered by this job

Competitive Pay

Comprehensive benefits package

Employee Assistance Program

RRSP matching plan

Paid vacation

Flexible schedule

Professional growth opportunities

Employee recognition programs

Comfortable workspace

Career stability

Job summary

A leading equipment provider in Surrey is seeking a Service Advisor to join their team. The successful candidate will coordinate technicians, communicate effectively with customers, and ensure timely scheduling of service work. Applicants should have a High School Diploma and 2–4 years of scheduling experience. The position offers competitive pay ranging from $60,000 to $70,000 along with various benefits including health coverage and a positive work culture.

Responsibilities

• Assist in coordinating road and/or shop technicians.
• Create work orders and complete quotes.
• Effectively communicate with customers.
• Determine parts availability and schedule appointments.
• Complete repair estimates and follow up for approval.
• Close and invoice work orders promptly.
• Assign work to technicians ensuring timely completion.
• Manage Planned Maintenance Agreements.

Skills

Customer relationship building

Communication skills

Attention to detail

Problem-solving skills

Microsoft Office proficiency

Education

High School Diploma

Tools

Microsoft Office

Job description

A leading equipment provider in Surrey is seeking a Service Advisor to join their team. The successful candidate will coordinate technicians, communicate effectively with customers, and ensure timely scheduling of service work. Applicants should have a High School Diploma and 2–4 years of scheduling experience. The position offers competitive pay ranging from $60,000 to $70,000 along with various benefits including health coverage and a positive work culture.