Service Advisor (Richmond, BC)

Go Auto; Richmond; On-site; CAD 50,000 - 70,000; Full time

Benefits offered by this job

Health and dental benefits

Vacation starting at 3 weeks

Career growth and promote-from-within

Job summary

Go Auto Richmond is seeking an experienced Service Advisor to join a busy dealership service team in Richmond, BC. The role focuses on guiding customers through the service process, managing repair orders, and delivering a strong customer experience.

Ideal candidates have OEM dealership experience, excel at communication and organization, and can thrive in a fast-paced setting. CDK knowledge is a plus, and bilingualism is an asset. Expect career growth and a competitive pay plan.

Qualifications

• Experience as a Service Advisor in an OEM dealership.
• Strong understanding of repair orders and service workflow.
• Proven ability to deliver strong customer satisfaction results.
• Strong communication, organization and problem-solving skills.
• Detail-oriented, punctual and professional.
• CDK experience is an asset.
• Second language is an asset but not required.

Responsibilities

• Greet customers and guide them through the service process.
• Open, manage, and close repair orders accurately.
• Explain recommended repairs clearly and professionally.
• Work closely with technicians, parts, and service leadership.
• Keep customers updated throughout the repair process.
• Help maintain strong CP hours per RO.
• Support a high NPS/customer satisfaction experience.
• Build long-term customer relationships through trust and follow-through.

Skills

Customer service

Communication

Organization

Problem solving

Attention to detail

Punctuality

Bilingual asset

CDK knowledge

Tools

CDK

Job description

Job Description

Service Advisor (Richmond, BC)

No Evenings | Strong Pay Plan | Career Growth

We're looking for an experienced Service Advisor to join a busy dealership service team in Richmond.

This is a great fit for someone who knows the dealership service environment, understands how to build trust with customers, and can keep repair orders moving while delivering a strong customer experience.

This is not an entry-level service role. We're looking for someone with previous OEM dealership experience who can step in, manage a busy service lane, and contribute to both customer satisfaction and department performance.

What You'll Do

• Greet customers and guide them through the service process
• Open, manage, and close repair orders accurately
• Explain recommended repairs clearly and professionally
• Work closely with technicians, parts, and service leadership
• Keep customers updated throughout the repair process
• Help maintain strong CP hours per RO
• Support a high NPS/customer satisfaction experience
• Build long-term customer relationships through trust and follow-through

What You Bring

• Previous Service Advisor experience in an OEM dealership
• Strong understanding of repair orders, service workflow, and customer follow-up
• Proven ability to deliver strong customer satisfaction results
• Strong communication, organization, and problem-solving skills
• Detail-oriented, punctual, and professional
• Comfortable working in a fast-paced dealership environment
• CDK experience is an asset
• A second language is an asset, but not required

Why Join

• Busy service department with steady customer traffic
• Strong earning opportunity tied to performance
• No evening shifts
• Health and dental benefits
• Vacation starting at 3 weeks
• Career growth and promote-from-within culture
• Ongoing training and development
• Employee Investment Program with a guaranteed return

If you're an experienced dealership Service Advisor who knows how to deliver strong customer service, manage repair orders, and drive service performance, we'd like to connect.