Customer Experience Representative

Sani Marc Inc; Dartmouth; On-site; CAD 34,000 - 36,000; Full time

Job summary

Sani Marc Inc. in Dartmouth, Nova Scotia is hiring a Customer Experience Representative for a full-time on-site role. You will handle orders, respond to customer requests, and promote products with a focus on service excellence.

The position requires a high school diploma and at least two years of direct customer-facing experience by phone. Strong communication, teamwork, and French language skills are essential for success.

Qualifications

• High school diploma.
• At least two years in a role with direct client communication by phone.
• Passion for customer service.
• Strong communication skills with upsell/cross-sell ability.
• Ability to work independently or in a team.
• General knowledge of MS Office.
• Effective organization skills.
• Adaptability and flexibility.
• Inventory management and annual stock takes.
• Written French ability.
• Sense of urgency with courtesy.

Responsibilities

• Act as the primary contact for our three divisions, process orders efficiently.
• Respond to requests such as RMAs, delivery requests, out-of-stock items, pricing issues.
• Promote products and systems to customers and merchandise the store creatively.
• Guard against complacency; share ideas and improvements.
• Carry out other tasks assigned by the Customer Experience Supervisor.

Skills

Customer service

Communication skills

Teamwork

MS Office

Organizational skills

French language

Education

High school diploma

Tools

MS Office

Job description

Customer Experience Representative

Job Full-time - Agent/Clerk - Customer service

Branch office: Dartmouth -Dartmouth Nova Scotia B3B 1C9

As soon as possibleSchedule: Monday to Friday (Day)

Salary: 24.50$/h - 26$/h

Description:

Working at Sani Marc means:

• Taking ownership and accountability for your responsibilities; you are entrusted to take the proper steps to accomplish your duties;
• Being a self-starter, tenacious along with a positive attitude and effective communication skills.
• You are customer-focused and are relentless in that pursuit;
• Being a strong believer in teamwork, highly dependable and solutions oriented. You have great interpersonal skills and are happy when those around you to succeed.

Responsibilities:

Under the supervision of the CustomerExperience Supervisor, the Customer Experience Representative performs the following tasks:

• Act as the primary contact, for our three divisions, on products or services and process orders in an efficient and timely manner;
• Respond to customer requests such as return merchandise authorizations, delivery requests, out-of-stock items, pricing irregularities and notify the appropriate account manager;
• Promote our products and systems to potential or existing customers and be creative in how we display and merchandise the store.
• Guard against complacency and the status quo with existing procedures or work methods; communicate freely your ideas;
• Contributes to the team's efforts by carrying out any other task assigned by the Customer Experience Supervisor;

Requirements:

To perform well, you must have:

• A high school diploma;
• at least two years in a position in direct comunication with clients by phone;
• A passion for customer service;
• Strong communication skills with the ability to upsell/ cross-sell;
• Capacity to work independently and/ or as part of a team;
• General knowledge of MS Office;
• Effective organization skills;
• Adaptability, responsibility and flexibility;
• Manage the inventory and carry out the annual inventory
• Being able to write andunderstand writtenFrench
• A sense of ‘urgency’ combined with courtesy and open-mindedness.

Note:

Why work for Sani Marc?

• We are a rapidly growing company that focuses on well-being at work and developing our internal resources;
• We take the health of our employees to heart. We reimburse a portion of registration fees for physical activities.