Customer Experience Specialist (Temporary) – Seasonal Contract

Z953; Montreal; Hybrid; CAD 42,000 - 60,000; Part time

Benefits offered by this job

Hybrid work policy

Stingray café with breakfasts and a/sn

Free fitness classes

Private nutrition & wellness advising

Free language classes

Social events and 5@7

Job summary

Stingray Group, a Montreal-based music, media and technology company, is seeking a temporary Customer Experience Specialist in Marketing. The role resolves product or service issues by clarifying the report, identifying causes, and guiding customers to prompt solutions, while maintaining the Stingray brand experience.

Requirements include a degree or diploma (in progress or completed), a minimum of 3 years in a similar role, and fluency in English and French.

Qualifications

• Degree or diploma from an accredited college or university (in progress or completed).
• Minimum 3 years experience in a similar position.
• Excellent written and verbal communication skills, English and French.
• Empathetic and sympathetic to customer needs, as well as decisive and driven to help.
• Ability to work independently as well as a member of a team.
• Solid knowledge of Microsoft Office Outlook, Excel, Word.

Responsibilities

• Ensure that all customers who interact with Stingray have the best experience possible.
• Provide product and service information to customers via email.
• Decipher issues reported by customers to select and reply with the most appropriate response to quickly resolve the issue.
• Identify and reproduce issues to be escalated to Technical, Content or Delivery Teams.

Skills

Communication

Empathy

Analytical skills

Independent work

Problem solving

Education

3+ years experience in a similar position

Tools

Outlook

Excel

Word

Zendesk

Job description

At Stingray, creativity, collaboration, and innovative technology are the pillars of our DNA. Are you ready to rock your career by joining a growing company, a team of music enthusiasts in a stimulating and fun work environment?

Our marketing department is currently looking for a temporary contract Customer Experience Specialist. This person assists customers to resolve product or service issues by clarifying the customer’s report, identifying the cause of the problem, selecting and explaining the best solution to solve the problem, following up to ensure prompt resolution. Collects information reported by customers to prepare reports for analysis. As the front-line human interface for Stingray’s services, this person is responsible for representing the brand and ensuring an optimal experience for the customer.

• Ensure that all customers who interact with Stingray have the best experience possible
• Provide product and service information to customers via email
• Decipher issues reported by customers to select and reply with the most appropriate response to quickly resolve the issue;
• Identify and reproduce issues to be escalated to Technical, Content or Delivery Teams;
• Ability to work nights, weekends and during the holidays;
• Degree or diploma from an accredited college or university (in progress or completed);
• Minimum 3 years experience in a similar position
• Excellent written and verbal communication skills, English and French;
• Empathetic and sympathetic to customer needs, as well as decisive and driven to help
• Ability to work independently as well as a member of a team
• Solid knowledge of Microsoft Office Outlook, Excel, Word,
• Strong analytical and deductive skills to quickly isolate and determine specific product issues.
• Ability to address serious situations, while still expressing a sense of fun that is inherent in the products;
• Ability to manage stress and maintain a positive attitude during peak business periods.
• Ability to work nights, weekends and during the holidays;

Nice-to-haves

• Spanish, Dutch, or German, is an asset.
• Experience with Zendesk.

Life at Stingray

• A cool office in Montreal & a h ybrid workpolicy
• Stingray café with breakfasts and snacks offered every day
• Free fitness classes offered weekly
• Access to private nutrition & wellness advising
• Free language classes
• 5@7 and vibrant social events
• And much more!

Montreal-based Stingray Group is a leading music, media and technology company with over 1,200 employees worldwide. Our offices are located in the Old Port of Montreal just minutes from the Lachine Canal bike path, a prime location for picnics or a jog at lunch time.

Stingray supports the principles of Employment Equity and is committed to ensuring our workforce is representative of the communities we serve and in which we operate. Women, Aboriginal peoples, persons with disabilities and visible minorities are encouraged to apply and to self-identify so we can work towards full representation of those groups within our company.