Hybrid Customer Care Specialist — Remote-Friendly

London Drugs Limited; Delta; Hybrid; CAD 28,000 - 30,000; Full time

Benefits offered by this job

Hybrid work model

Flexible work from home options

Competitive wage

Job summary

Ideal Siding is seeking a Customer Care Specialist to be the first point of contact for homeowners, delivering friendly, professional support that guides them to the right solution.

You will engage with customers, understand their needs, and maintain detailed records while collaborating with internal teams. This hybrid role requires 1–2 days per week in our Burnaby office and the flexibility to work remotely, with strong communication and empathy at the core.

Qualifications

• Experience in a customer service, call centre, or administrative role is preferred.
• Experience working with a US customer database is preferred.
• Proficiency with customer support software and systems is required.
• Strong passion for delivering exceptional quality of service.
• Excellent communication skills, verbal and written.
• Empathy and strong problem-solving abilities.
• Ability to work collaboratively in a team.
• Proactive and adaptable mindset for shifting priorities.
• Broad availability to cover 5:00 AM–6:00 PM, including Saturdays occasionally.

Responsibilities

• Engage with customers in a friendly and professional manner, listening to needs and concerns.
• Provide prompt, accurate assistance and resolve inquiries effectively.
• Collaborate with internal teams to resolve concerns and provide updates.
• Maintain detailed records of customer interactions for follow-up.
• Identify opportunities to improve processes and service delivery.
• Stay up-to-date with product knowledge and policies to advise customers.
• Coordinate and schedule meetings for project managers to ensure timely updates.

Skills

Customer service

US customer database experience

Customer support software

Communication skills

Empathy

Problem solving

Teamwork

Proactive and adaptable

Flexible schedule

Job description

Ideal Siding is seeking a Customer Care Specialist to be the first point of contact for homeowners, delivering friendly, professional support that guides them to the right solution.

You will engage with customers, understand their needs, and maintain detailed records while collaborating with internal teams. This hybrid role requires 1–2 days per week in our Burnaby office and the flexibility to work remotely, with strong communication and empathy at the core.