TECH Specialist

London Drugs Limited; Delta; Hybrid; CAD 28,000 - 30,000; Full time

Benefits offered by this job

Hybrid work model

Flexible work from home options

Competitive wage

Job summary

Ideal Siding is seeking a Customer Care Specialist to be the first point of contact for homeowners, delivering friendly, professional support that guides them to the right solution.

You will engage with customers, understand their needs, and maintain detailed records while collaborating with internal teams. This hybrid role requires 1–2 days per week in our Burnaby office and the flexibility to work remotely, with strong communication and empathy at the core.

Qualifications

• Experience in a customer service, call centre, or administrative role is preferred.
• Experience working with a US customer database is preferred.
• Proficiency with customer support software and systems is required.
• Strong passion for delivering exceptional quality of service.
• Excellent communication skills, verbal and written.
• Empathy and strong problem-solving abilities.
• Ability to work collaboratively in a team.
• Proactive and adaptable mindset for shifting priorities.
• Broad availability to cover 5:00 AM–6:00 PM, including Saturdays occasionally.

Responsibilities

• Engage with customers in a friendly and professional manner, listening to needs and concerns.
• Provide prompt, accurate assistance and resolve inquiries effectively.
• Collaborate with internal teams to resolve concerns and provide updates.
• Maintain detailed records of customer interactions for follow-up.
• Identify opportunities to improve processes and service delivery.
• Stay up-to-date with product knowledge and policies to advise customers.
• Coordinate and schedule meetings for project managers to ensure timely updates.

Skills

Customer service

US customer database experience

Customer support software

Communication skills

Empathy

Problem solving

Teamwork

Proactive and adaptable

Flexible schedule

Job description

About Us

Ideal Siding is the fastest-growing siding renovation company in North America, with multiple divisions across Canada and the U.S. We’re redefining the home exterior renovation industry through innovation, exceptional service, and a people-first culture. Our team is driven, professional, and passionate about helping homeowners improve their homes while building long-term trust in our brand.

About the Role

Are you passionate about delivering top-notch service and quality? Do you love connecting with people and driving business growth? Are you energized by helping others and solving problems? If you have a strong desire to learn, grow, and contribute to success, we’d love for you to join our vibrant and thriving team at Ideal Siding.

We’re looking for a Customer Care Specialist who will be the first point of contact for our customers. As part of our team, you’ll engage with customers, understand their needs, and guide them in the right direction. Your clear communication, active listening skills, and empathy will play a crucial role in creating positive interactions and helping homeowners take the next step toward improving their homes. In our fast-paced environment, attention to detail and the ability to multitask are essential.

This is a hybrid role, with 1–2 days per week in our Burnaby office and the flexibility to work remotely the rest of the time.

Key Responsibilities

• Engage with customers in a friendly and professional manner, actively listening to their needs and concerns.


• Provide prompt and accurate assistance to customers, addressing their inquiries and resolving issues effectively.


• Collaborate with internal teams to ensure timely resolution of customer concerns and provide updates as needed.


• Maintain detailed records of customer interactions and transactions for reference and future follow-up.


• Continuously identify opportunities for improvement in processes and customer service delivery.


• Stay up-to-date with product knowledge and company policies to provide accurate information to customers.


• Coordinate and schedule meetings for our team of project managers, ensuring efficient planning and timely updates.

Qualifications and Skills

• Previous experience in a customer service, call centre, or administrative role is preferred but not required.


• Previous experience working with a US customer database is preferred.


• Must have proficiency in using customer support software and systems.


• Strong passion for delivering exceptional quality of service.


• Excellent communication skills, both verbal and written, with the ability to convey information clearly and effectively.


• Empathy and strong problem-solving skills to effectively address customer needs and resolve issues.


• Ability to work collaboratively in a team environment, sharing ideas and contributing to a positive work culture.


• Proactive and adaptable mindset to handle changing customer demands and priorities.


• Broad availability to accommodate shifts between 5:00 AM to 6:00 PM, including Saturdays once or twice a month.


• This will be a hybrid role. To work from home, you must have a fast-speed internet connection. Reliability will be key.

Why you’ll love working with us

• Supportive and collaborative team environment


• Opportunity to learn, grow, and advance your career


• Be part of a reputable and fast-growing home improvement brand


• Competitive wage starting at $20/hour, with an increase to $22/hour after a successful probationary period.

If you’re ready to bring your energy, empathy, and professionalism to a team that values customer satisfaction above all else — we’d love to hear from you!

Flexible work from home options available.

Ideal Siding is committed to providing a workplace free from discrimination or harassment. We expect every member of our community to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included, and is afforded the respect and dignity they deserve. Decisions related to hiring, compensating, training, evaluating performance, or terminating are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. We examine our unconscious biases and take responsibility for always striving to create an inclusive environment that makes every employee and candidate feel welcome.