Customer Experience Specialist – Flexible Schedule

Scotiabank; Greater Sudbury; On-site; CAD 25,000 - 30,000; Part time

Job summary

Scotiabank is seeking a Customer Experience Associate at Algonquin Square in Sudbury, ON, for 22.50 hours per week. You will be the face, heart and service touchpoint in our branches, helping customers achieve their financial goals and guiding them through daily transactions.

You will build relationships, uncover needs, promote digital banking options, and contribute to branch targets in a supportive, inclusive environment with internal training and development opportunities.

Qualifications

• Proven customer service skills.
• Willing to assist in a professional, friendly and efficient manner.
• Comfortable promoting digital and self-service banking options.

Responsibilities

• Build strong customer relationships and deliver excellent customer service.
• Uncover and solve customers’ needs.
• Explain complicated concepts simply.
• Contribute to branch targets by identifying simple sales opportunities.
• Promote mobile banking and self-service options to customers.

Skills

Customer service

Communication

Digital banking

Tech literacy

Job description

Scotiabank is seeking a Customer Experience Associate at Algonquin Square in Sudbury, ON, for 22.50 hours per week. You will be the face, heart and service touchpoint in our branches, helping customers achieve their financial goals and guiding them through daily transactions.

You will build relationships, uncover needs, promote digital banking options, and contribute to branch targets in a supportive, inclusive environment with internal training and development opportunities.