Customer Experience Specialist: Fast, Helpful Support

Protective Industrial Products; Laval (administrative region); Vor Ort; CAD 42.000 - 60.000; Vollzeit

Zusammenfassung

Protective Industrial Products is seeking a Customer Experience Specialist to deliver high-quality customer support and timely problem resolution by phone and email. The role focuses on addressing mis-shipments, returns, and pricing discrepancies while collaborating with team members to ensure customer satisfaction.

You will manage inquiries, process orders in the ERP system, and contribute to a growing knowledge base on product offerings.

Qualifikationen

• Minimum 2 years customer service experience.
• Proficiency with MS Office and ERP systems.
• Experience in fast-paced environments with strong time management.

Aufgaben

• Handle calls from customers, salespeople and end users.
• Respond to emails on inquiries, product information, order statuses and customer questions.
• Accurately enter and process customer orders in the ERP system promptly.
• Develop and maintain a knowledge base on evolving product offerings.
• Provide excellent customer service by building relationships with customers.
• Proactively resolve customer issues.

Kenntnisse

Excellent communication

Operational multitasking

Customer service

Customer requests

Stress management

Tools

Microsoft Office

ERP system

Jobbeschreibung

Protective Industrial Products is seeking a Customer Experience Specialist to deliver high-quality customer support and timely problem resolution by phone and email. The role focuses on addressing mis-shipments, returns, and pricing discrepancies while collaborating with team members to ensure customer satisfaction.

You will manage inquiries, process orders in the ERP system, and contribute to a growing knowledge base on product offerings.