Technical Customer Support Specialist for Industrial Equipment

Quadro Engineering Corp.; Southwestern Ontario; On-site; CAD 57,000 - 86,000; Full time

Job summary

IDEX Corp in Waterloo, Ontario is seeking a Customer Service Representative to support aftermarket customers, process orders, coordinate warranty claims, and manage returns. You will work with ERP/CRM systems across functions to ensure accurate records and superior service.

The role requires 2–4 years of customer service experience, proficiency in Outlook and Excel, and ERP/CRM knowledge. Technical sales/manufacturing experience is a plus.

Qualifications

• 2-4 years of customer service experience.
• Proficiency in Microsoft Outlook and Excel is required.
• Strong working knowledge of ERP and CRM systems.
• Experience in technical sales, industrial equipment sales, or manufacturing environment is preferred.
• Familiarity with purchase order management and procurement processes is preferred.

Responsibilities

• Provide professional and responsive customer support to channel partners, distributors, and end users.
• Process customer orders accurately and efficiently, ensuring timely fulfillment and issue resolution.
• Communicate order status, order availability, and other key information to customers.
• Coordinate warranty claims, material returns, and related customer service activities.
• Maintain accurate customer and transaction records within ERP and CRM systems.
• Collaborate with cross-functional teams to deliver exceptional customer experience and support business objectives.

Skills

Customer service

Communication

Team collaboration

Education

Related post-secondary education

Technical post-secondary degree preferred

Tools

ERP systems

CRM systems

Excel

Outlook

Job description

IDEX Corp in Waterloo, Ontario is seeking a Customer Service Representative to support aftermarket customers, process orders, coordinate warranty claims, and manage returns. You will work with ERP/CRM systems across functions to ensure accurate records and superior service.

The role requires 2–4 years of customer service experience, proficiency in Outlook and Excel, and ERP/CRM knowledge. Technical sales/manufacturing experience is a plus.