Customer Experience Specialist – Car Rentals

Enterprise; Northwestern Ontario; On-site; CAD 21,000 - 29,000; Full time

Benefits offered by this job

Paid time off

40 hour work week

Employee discount

Retirement plan with company match

Health insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

Enterprise Mobility is hiring a Customer Experience Representative for a Thunder Bay branch. The role focuses on delivering exceptional customer service to both internal and external customers, handling face-to-face interactions, reservations, rate quotes, and rental support.

Responsibilities include greeting customers, processing returns and check-ins, advising on rental terms, and promoting optional services.

Qualifications

• Must be at least 18 years of age.
• High school diploma or above; some college preferred.
• Minimum 1 year of customer service or sales experience in retail, guest services, or administrative support.
• Valid Ontario G or G2 driver’s license with no more than 2 moving violations in past 3 years.

Responsibilities

• Answer incoming calls for reservations, rate quotes, questions and information; provide resolution for customers and other parties.
• Make outbound calls for callbacks, A/Rs, and miscellaneous tasks.
• Deliver high level customer service in person and by phone; greet customers promptly and professionally.
• Assist with rental process, check-ins/outs, and returns; communicate terms and vehicle features.

Skills

Customer service

Sales experience

Administrative support

Face-to-face service

Education

High school diploma

Job description

Enterprise Mobility is hiring a Customer Experience Representative for a Thunder Bay branch. The role focuses on delivering exceptional customer service to both internal and external customers, handling face-to-face interactions, reservations, rate quotes, and rental support.

Responsibilities include greeting customers, processing returns and check-ins, advising on rental terms, and promoting optional services.