Banking Customer Experience Specialist

TD; Windsor; On-site; CAD 30,307 - 37,484; Full time

Benefits offered by this job

Health and well‑being benefits

Savings and retirement programs

Career development opportunities

Job summary

A leading banking institution in Windsor is seeking a Customer Experience Associate to enhance customer interactions and handle financial transactions. The ideal candidate should have strong administration skills and at least 1 year of relevant experience. Responsibilities include understanding customer needs, promoting banking solutions, and delivering quality customer experiences. This role offers a total rewards package aimed at supporting the well-being of colleagues.

Qualifications

• 1+ years of relevant experience preferred.
• Strong administration and organizational skills are essential.
• Ability to handle tasks in a fast-paced environment.

Responsibilities

• Process financial transactions accurately as per procedures.
• Resolve customer concerns using standard procedures.
• Promote banking solutions to achieve goals and objectives.

Skills

Customer experience skills

Administration skills

Time management skills

Education

High School diploma

Undergraduate degree or equivalent

Tools

MS Office (Word, Excel, Outlook)

Job description

A leading banking institution in Windsor is seeking a Customer Experience Associate to enhance customer interactions and handle financial transactions. The ideal candidate should have strong administration skills and at least 1 year of relevant experience. Responsibilities include understanding customer needs, promoting banking solutions, and delivering quality customer experiences. This role offers a total rewards package aimed at supporting the well-being of colleagues.