Automotive Customer Service Admin | Growth & Support

Boyd Group Services; Toronto; On-site; CAD 29,000 - 37,000; Full time

Benefits offered by this job

Competitive pay

Medical, prescription drug, dental &视$

RRSP with company match

Annual paid vacation time

Career growth opportunities

Ongoing training

Professional atmosphere

Voluntary daily pay

Job summary

Assured Automotive, part of The Boyd Group, seeks a Customer Service Administrator to deliver exceptional customer experience while handling administrative tasks. The role supports repair facilities’ KPIs and requires a friendly, organized professional to liaise with customers and insurance personnel.

You will manage rental/towing coordination, confirmations, and updates, ensuring accurate repair orders and timely communication across teams.

Qualifications

• Excellent communication skills, both written and spoken.
• Enthusiastic, friendly demeanor with a professional approach.
• Strong knowledge of Google apps and Microsoft Office tools.
• High attention to detail and accuracy in administrative tasks.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Ensure WOW plan execution in daily operations.
• Greet customers in person and on the phone with positive energy.
• Coordinate rental vehicles and towing arrangements as needed.
• Provide updates to customers and insurance representatives.
• Follow up on assignments and confirm appointments with customers.

Skills

Effective communication

Enthusiastic demeanor

Google Workspace

Microsoft Office

Attention to detail

Multitasking

Education

Highschool Diploma or equivalent

Job description

Assured Automotive, part of The Boyd Group, seeks a Customer Service Administrator to deliver exceptional customer experience while handling administrative tasks. The role supports repair facilities’ KPIs and requires a friendly, organized professional to liaise with customers and insurance personnel.

You will manage rental/towing coordination, confirmations, and updates, ensuring accurate repair orders and timely communication across teams.