Customer Experience Representative

TTI, Inc.; Toronto; On-site; CAD 43,000 - 53,000; Full time

Benefits offered by this job

Health & dental coverage

Savings plan

Wellness credits

Paid time off

Employee discounts

Education reimbursement

Job summary

Techtronic Industries Inc. (Milwaukee® division) is hiring a Customer Experience Representative in North York, ON. This full-time role supports customers and the sales team, handling order entry, pricing accuracy, and proactive communication on order status in a fast-paced environment.

Ideal candidates bring at least 1 year in customer service, solid communication skills, and proficiency with MS Office. Dynamics AX and Oracle are a plus for the ERP ecosystem at TTI.

Qualifications

• Minimum 1 year of experience in a customer service role.
• Undergraduate degree or college diploma.
• Strong verbal and written communication skills, with proficiency in Microsoft Office.
• A customer-focused mindset with a commitment to delivering exceptional service.
• A results-oriented approach, with the ability to prioritize tasks, meet business objectives, and work with a sense of urgency.
• Strong attention to detail and a collaborative, team-first attitude.
• An openness to giving and receiving feedback, with a desire for continuous improvement.
• Experience with Microsoft Dynamics AX and Oracle is considered an asset.

Responsibilities

• Provide support and build solid relationships with our customers and sales team
• Perform accurate on-time order entry with 24 hours turnaround time
• Own your order. Make sure it is precise in terms of products and prices.
• Inform customers by e-mail of order information, such as order number, unit prices, inventory level, shipping dates, and any anticipated delays.
• Support Customer Service E-Mail and phones with order inquiries (ETA/tracking), price and availability, basic product information
• Collaborate on cross functional tasks whenever required

Skills

Customer service experience

Strong communication skills

Team collaboration

Organizational skills

Education

Undergraduate degree or college diploma

Tools

Microsoft Office

Microsoft Dynamics AX

Oracle

Job description

Job Description:

Customer Experience Representative

Techtronic Industries Inc. | Milwaukee®

Full-Time | Permanent | 3381 Steeles Ave E, North York, ON| E1

About TTI Canada

Are you ready to lead the way in shaping an empowering work environment with a global leader in power tools, accessories and hand tools? At TTI, we are known for our innovative products, world-class brands, and an unrelenting commitment to operational excellence. With iconic brands like Milwaukee®, we’re not just about delivering outstanding performance but also about creating exceptional development for our people. If you’re passionate about building your career in a dynamic, fast-paced environment, we want to hear from you! At TTI, culture drives performance, and it’s at the heart of everything we do. We are fast, innovative, and constantly evolving but above all, we’re a team that celebrates success together. We reward creative thinking and encourage your self development. Join us in driving a culture that supports sustainability, growth, and leadership.

With our Milwaukee team, we seek passionate, driven individuals to elevate our brand. Our culture is built on respect, integrity, and social responsibility, with our people at the core of our success. Whether you’re starting out or bringing years of experience, we support your growth. Here, you’ll be empowered to take ownership, drive innovation, and make an impact. Milwaukee is more than a workplace, it’s where careers accelerate, and potential is unlocked.

Position Description

We are looking for an enthusiastic and experienced individual to fill the role of Customer Experience Representative. The Customer Experience Representative will be responsible for delivering best-in-class service to all our customers both internally and externally. A successful candidate will have intellectual curiosity, organization, enthusiasm, a team-player mentality, and a drive to win.

What You Will Do:

• Provide support and build solid relationships with our customers and sales team
• Perform accurate on-time order entry with 24 hours turnaround time
• Own your order. Make sure it is precise in terms of products and prices.
• Inform customers by e-mail of order information, such as order number, unit prices, inventory level, shipping dates, and any anticipated delays.
• Support Customer Service E-Mail and phones with order inquiries (ETA/tracking), price and availability, basic product information
• Collaborate on cross functional tasks whenever required

What You Will Bring:

• Minimum 1 year of experience in a customer service role.
• Undergraduate degree or college diploma.
• Strong verbal and written communication skills, with proficiency in Microsoft Office.
• A customer-focused mindset with a commitment to delivering exceptional service.
• A results-oriented approach, with the ability to prioritize tasks, meet business objectives, and work with a sense of urgency.
• Strong attention to detail and a collaborative, team-first attitude.
• An openness to giving and receiving feedback, with a desire for continuous improvement.
• Experience with Microsoft Dynamics AX and Oracle is considered an asset.

What You Will Benefit From

At TTI Canada, we’re proud to offer a competitive and comprehensive rewards package that supports your health, financial well-being, and personal growth:

• 100% employer-paid health and dental coverage - for you and your family
• Competitive Annual base salary - $48,000
• Company-matched savings plan - we’ll match your contributions up to 6% of your earnings
• $500 in flexible wellness credits - choose between a Health Care Spending Account (HCSA) or Personal Spending Account (PSA)
• Generous paid time off, including vacation, personal days, and volunteer time
• Access to virtual healthcare services - anytime, anywhere
• Exclusive employee perks - including brand discounts & preferred pricing with external vendors
• Education reimbursement program - supporting your continued learning and development
• Monday to Friday - 9-5 schedule - 40 hours a week

Visit our:

Company Website, LinkedIn and Instagram today

Diversity, equity, and inclusion are at the core of our values at TTI. Because of our commitment to a multicultural and inclusive workplace, our people are our competitive advantage. We foster an inclusive environment where diversity is valued and where all employees feel safe to contribute their ideas, share their experiences, and represent their diverse backgrounds to innovate and solve complex problems as one team. We actively support and accommodate the diverse needs of our team, creating an empowering space where everyone can thrive.