Customer experience specialist

C.D.M.V. Inc.; Quebec; On-site; CAD 40,000 - 55,000; Full time

Benefits offered by this job

Hybrid work

Group insurance

Employee assistance programs

Career advancement opportunities

Job summary

C.D.M.V. Inc. is seeking a Customer Experience representative in Quebec. Your role involves interacting with clients via phone, email, and managing their inquiries effectively. You will foster trustful relationships and support order processes while documenting interactions.

Ideal candidates have experience in customer service, are bilingual in French and English, and show a passion for veterinary medicine. Join a leading veterinary distributor offering group insurance, employee assistance programs, and career advancement.

Qualifications

• Two years of experience dealing with customers.
• Excellent knowledge of French and English (verbal and written).
• Strong interest in the field of veterinary medicine.

Responsibilities

• Interact with clients using various communication channels.
• Document client interactions in IT systems.
• Identify client needs and provide clear answers.
• Handle order-taking and follow-up transactions.
• Contact clients for product recalls.

Skills

Client focus

Listening skills

Teamwork

Efficiency

Education

Diploma in Animal Health Technology

Tools

Oracle

Job description

Thanks to your listening skills and client orientation, you will be responsible for overseeing contact with clients via CDMV’s communication channels. Your daily routine will include answering clients’ questions, identifying their needs, documenting interactions and handling certain transactions, such as order taking.

“The ideal candidate is motivated, organized and mindful of the reality of our clients in order to support them in their interactions with the company. With their dynamism and dedication, they will easily integrate into our team.” – Maggie Boucher, Supervisor, Customer Experience.

Interested in joining a team where making the client experience is a top priority?

What you’d mainly be responsible for:

• Interacting with clients by phone, email, fax or any other communication channel:
• Documenting these interactions in the different IT systems(CRM, ERP, etc.);
• Going beyond the transactional aspect in order to establish and maintain a relationship of trust with the client;
• Identifying client needs and providing clear and accurate answers to their questions;
• Handling certain transactions, such as order-taking and follow-up, providing support for the use of certain electronic tools, managing returns, etc.;
• Contacting and following up with clients in the case of product recalls;
• As a key contact person for the client, acting as an ambassador for CDMV by relaying accurate information;
• Documenting any comments or situations that could lead to a continuous improvement and forwarding them to the department supervisor for follow-up;
• Working with clients, colleagues, the different departments and carriers to ensure the proper circulation of information, thereby facilitating optimal operational performance;
• Carrying out any other tasks required by your superior in order to best serve the interests of CDMV and its clients.

We would like to meet you if you have:

• Nice to have Two years of experience dealing with customers.
• Bilingualism (advanced intermediate English): excellent knowledge of French and English (verbal and written), as you will be interacting daily with colleagues and clients from other provinces.
• A strong interest in the field of veterinary medicine.
• A diploma in Animal Health Technology (an asset).
• Knowledge of Oracle or any other ERP (an asset).

Does this sound like you?

• Strong client focus and listening skills;
• Focus on efficiency and desire to be a team player;
• Strong work ethic;
• The values we share: Agility, Efficiency, Attentiveness, Well-being, Universality

We have a lot to offer:

• Hybrid work (Tuesday and Thursday in person)*;
• Group insurance including life, disability and dental;
• Employee and family assistance programs (EFAP);
• Onboarding and integration program;
• Company that promotes career advancement.

*First 2-weeks training in person.

CDMV is Canada’s leading distributor of products dedicated to veterinary practices. We have been supporting veterinarians and their teams with a wide variety of quality products since 1972.

We fulfill our mission by striving for consistent operational excellence at all our distribution centers located in Alberta, Ontario, Quebec and Nova Scotia.

Joining CDMV means joining over 375 employees who care about the health and well-being of animals.

CDMV applies an equal access employment program and encourages women, ethnic or visible minorities, people with disabilities and Indigenous people to apply to published job offers.