Customer Support & Service Coordinator - Entry Level

HRS Talent Solutions; Ottawa; On-site; CAD 32,000 - 41,000; Full time

Job summary

HRS Talent Solutions in Ottawa is seeking a Customer Service Assistant to support day-to-day customer service activity through clear communication, organization, and follow-through. This entry-level role focuses on maintaining a positive customer experience and assisting with routine inquiries in an office setting.

You will handle service coordination, update records, track issue resolution, and assist with documents and administrative tasks, with room to grow as you demonstrate reliability and

Qualifications

• Reliable, professional demeanor and strong communication skills.
• Ability to stay organized and manage routine support tasks consistently.
• Comfort with documentation and internal systems.
• Willingness to learn and grow in an office environment.

Responsibilities

• Provide day-to-day support for customer service activities and routine service requests
• Respond to customer inquiries in a professional and timely manner
• Maintain and update customer information in internal systems and records
• Help track service issues, follow-up items, and customer communication
• Support coordination between customers and internal team members as needed
• Assist with service-related documents, updates, and routine administrative tasks
• Help maintain accurate records and organized customer support workflows
• Contribute to a professional, responsive, and service-focused work environment

Skills

Strong communication skills

Organizational abilities

Customer service mindset

Time management

Job description

HRS Talent Solutions in Ottawa is seeking a Customer Service Assistant to support day-to-day customer service activity through clear communication, organization, and follow-through. This entry-level role focuses on maintaining a positive customer experience and assisting with routine inquiries in an office setting.

You will handle service coordination, update records, track issue resolution, and assist with documents and administrative tasks, with room to grow as you demonstrate reliability and