Customer Experience Representative, shop at NAIT (Temporary Part Time)

NAIT International; Canada; On-site; CAD 34,000 - 45,000; Part time

Job summary

NAIT is seeking a customer-focused individual to join the campus bookstore team on a temporary part-time basis. The role supports in-store and digital materials, handles web orders, and assists with special orders while delivering outstanding customer experiences.

The position requires 2-3 years of retail/customer service experience, POS familiarity, and strong communication. Flexible scheduling and occasional weekend shifts are expected.

Qualifications

• Must have minimum 2-3 years of experience in a retail or customer service environment.
• Point of Sale experience is necessary to be successful in the role.
• Completion of grade 12 and a combination of experience and education related to the role.

Responsibilities

• Actively engage customers by offering support, suggesting items for purchase, answering questions, and resolving concerns in a friendly manner.
• Assist with stock levels, shelf planning and replenishment on a regular basis.
• Understand that our business is a retail store and that flexibility is required with scheduling.
• Operate in a buddy training capacity with new staff to support standards and growth.
• Support Team Lead group with larger overarching tasks, taking ownership where needed.
• Support the process of receiving, counting, tagging, and organizing inventory and customer orders.
• Prepare merchandise for sale and assist in the promotion of products and specials.
• Merchandise and keep team informed of product sell-through observations.
• When helping at the satellite campuses liaise with Buyers at Main campus to ensure students and staff needs are met.
• Enact loss-prevention strategies in order to support a secure shopping environment.
• Process sales and web orders in an efficient manner, modelling accuracy.
• Support the picking and fulfillment of web and special orders.

Skills

Customer service

Communication

Teamwork

Attention to detail

Independent

Flexibility

MS Office

Lift 50 lbs

Education

Grade 12 or equivalent

Tools

POS system

Microsoft Office

Job description

Please Note: This is a temporary part time position, ending on or before September 10, 2027, with the possibility of extension.

This 29-hour a week position includes a variety of shifts flexing between the hours of 8:00am and 6:00pm including movement/shifts and coverage between Patricia, Souch and Main campus based on business needs, this may include the occasional Saturday.

Are you an engaged, customer-focused individual who is looking to work with an energetic team? Are you an independent thinker who shows initiative? shop AT NAIT the campus bookstore is looking for a customer centric person who loves to work alongside others, the ideal candidate will have a creative professional edge.

This individual will join our team and provide outstanding customer experience.

We are more than just a bookstore, and not only will you serve those who walk in our doors, you will provide digital course material support and assist in fulfilling web and special orders. Our web order support includes processing online orders as well as the selling of digital resources, and trouble shooting student issues. Attention to detail is a must in this role and accurately processing transactions is of fundamental importance.

Key Responsibilities

• Actively engage customers by offering support, suggesting items for purchase, answering questions, and resolving concerns in a friendly manner
• Assist with stock levels, shelf planning and replenishment on a regular basis
• Understand that our business is a retail store and that flexibility is required with scheduling
• Operate in a buddy training capacity with new staff to support standards and growth
• Support Team Lead group with larger overarching tasks, taking ownership where needed
• Support the process of receiving, counting, tagging, and organizing inventory and customer orders
• Prepare merchandise for sale and assist in the promotion of products and specials
• Merchandise and keep team informed of product sell-through observations
• When helping at the satellite campuses liaise with Buyers at Main campus to ensure students and staff needs are met
• Enact loss-prevention strategies in order to support a secure shopping environment
• Process sales and web orders in an efficient manner, modelling accuracy
• Support the picking and fulfillment of web and special orders

Skills & Abilities

• Ability to work independently when needed
• Detail orientated and an agile learner with the ability to retain product knowledge and confidently assist customers
• Experience in back of house retail operations (receiving, overstock, replenishment, etc)
• Excellent skills in customer service, communication, and teamwork with a focus on doing things better every day
• The ability to learn and follow established departmental guidelines and procedures
• Flexibility with scheduling, including the ability to work increased hours during peak periods and some evening and weekend shifts
• Full comprehension of Microsoft Office suite
• Must be able to lift up to 50 lbs. (30lbs often)
• Merchandising Experience would be an asset

Qualifications

• A current driver’s license would be an asset and easy access to a vehicle as our two satellite campuses are difficult to get to on public transit, this position includes coverage where needed at the satellite campuses
• Must have minimum 2-3 years of previous experience in a retail or customer service environment, where focus was on providing excellent customer experience
• Point of Sale experience is necessary to be successful in the role
• Completion of grade 12 and a combination of experience and education related to the role
• Applicants with education credentials earned outside of Canada should have their credentials evaluated by World Education Services (WES), International Qualifications Assessment Service (IQAS) or the Comparative Education Services (CES).

Remuneration

Refer to salary range noted on this posting, plus a comprehensive benefits package. Note: Remuneration for part-time positions will be pro-rated based on FTE (full-time equivalent).

Classification – Customer Service Representative I

The compensation range for this job posting is : $33,648.27 - $45,216.16

NAIT is committed to a transparent, fair, and human-centered hiring experience. All candidates are assessed directly by our recruitment and hiring teams.

About NAIT

We are known as one of Alberta's top employers. Being part of a community that makes a difference in the lives of students, staff, industry clients and partners, NAIT's culture reflects our shared values of respect, collaboration, celebration, creativity, and accountability. People are what make NAIT great, and we prioritize the employee experience. For eligible positions, we offer benefits and unique perks focusing on health and wellness, work-life balance, recognition, and professional and personal growth. In addition to excellent vacation time, eligible employees receive paid time off between Christmas and New Year's.

NAIT supports a flexible work environment, enabling staff to request approval for on-campus, off-site, or hybrid work arrangements based on the nature of the role. Please note that remote positions require employees to reside within Canada.

NAIT is committed to fostering a safe environment that supports equity and cultivates inclusion through our Centre for Community and Belonging (CCB) and our Equity, Diversity, and Inclusion Strategy. We are a proud partner of the Canadian Centre for Diversity and Inclusion.

If you require any assistance or accommodations, please connect with us at [e-mail].

People make NAIT Great - and at NAIT, people truly matter. We're committed to creating a workplace that fuels passion, values inclusion, supports wellbeing, and encourages continuous growth. Our culture is grounded in respect, collaboration, creativity, celebration, and accountability. When you join NAIT, you become part of a community dedicated to making a meaningful difference for students, colleagues, industry partners, and the broader community. If you're looking for purposeful work in a supportive environment, we'd love to meet you.