Customer Experience Representative - Sales

Indigo Books & Music Inc.; Calgary; On-site; CAD 30,000 - 40,000; Part time

Job summary

An established industry player in retail is seeking a Customer Experience Representative to enhance customer interactions and foster a joyful atmosphere in stores. This part-time role involves engaging with customers, curating product collections, and maintaining visual standards to reflect the brand's values. Ideal candidates are adaptable, customer-focused, and willing to learn. If you have a passion for storytelling and creating memorable experiences, this opportunity is perfect for you, offering a dynamic work environment and the chance to make a real impact in the community.

Qualifications

• Experience in retail preferred but not required.
• Commitment to excellent employee and customer experiences.

Responsibilities

• Create a warm and welcoming environment in our stores.
• Engage and connect with customers on the sales floor.
• Respond promptly to customer feedback.

Skills

Customer Service

Adaptability

Flexibility

Bilingualism (French/English)

Education

High School Diploma

Job description

Customer Experience Representative - Sales

• Part-time
• Employee Type: Permanent
• Full-Time/Part-Time: Part-Time

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic, and customer-focused people who can help bring our exciting mission to life in our stores across Canada. We offer various opportunities at our retail stores, distribution centres, and home office for those who share our passions and want to be part of a dynamic culture.

WHO WE ARE

• We love books and all things beautiful
• We are Canada’s Cultural Department Store
• Books are our heart and soul, and GreatBooks are just the beginning…

We operate by the following principles:

• Our goal is to add joy to our customers’ lives with every interaction
• We aim to create joyful moments for our customers
• We treat each other as valued friends
• We inspire each other to do our best work
• We encourage creativity and innovation daily
• We give back to our communities

You will help foster an environment that promotes authentic employee and customer experiences, guided by our culture and mission of adding joy. You will model the Indigo Beliefs by being authentic, seeking inspiration, understanding your audience, and connecting with customers through storytelling, thereby strengthening our brand.

WHAT YOU’LL DO

• Create a warm and welcoming environment in our stores
• Bring joy to our customers’ lives
• Use our products to tell compelling stories
• Engage and connect with customers on the sales floor
• Curate specific product collections for each customer
• Maintain visual standards
• Model Indigo’s High Performance Characteristics
• Stay informed about new products, promotions, and programs
• Prioritize health and safety for everyone
• Respond promptly to customer feedback
• Hold yourself and others accountable
• Own your development and provide ongoing feedback
• Share ideas with leadership to improve the employee and customer experience

Minimum qualifications include:

• Experience in retail preferred but not required
• Adaptability, flexibility, and willingness to learn
• Commitment to excellent employee and customer experiences
• Ability to be mobile on the sales floor
• Ability to lift up to 40 pounds safely
• Flexible schedule availability, including evenings, weekends, holidays, overnights, and early mornings
• Bilingualism (French/English) required in Québec; other languages are assets