Customer Experience Pro — Hardware & Home Improvement

RONA; Brampton; On-site; CAD 19,000 - 25,000; Full time

Benefits offered by this job

Inclusive and safe work environment

Work-life balance

Job summary

RONA is seeking a customer service associate to assist shoppers in-store and over the phone, handling special orders and keeping the store well stocked and organized.

You will learn product details, apply sales skills, and participate in training to improve service and knowledge. This role emphasizes a friendly team environment and a commitment to community outreach at our Brampton location.

Qualifications

• Excellent selling skills and commitment to customer service.
• Clear communication and interpersonal abilities to assess needs.
• Experience in a customer-focused role is required.

Responsibilities

• Assist customers in-store or by phone with product information.
• Prepare and coordinate special orders, confirm delivery dates.
• Maintain organized store area with current signage and stock.
• Monitor inventory levels and highlight concerns.
• Stay updated on flyers and promotions.
• Participate in product knowledge and sales training.

Skills

Selling skills

Communication

Customer focus

Interpersonal skills

Job description

RONA is seeking a customer service associate to assist shoppers in-store and over the phone, handling special orders and keeping the store well stocked and organized.

You will learn product details, apply sales skills, and participate in training to improve service and knowledge. This role emphasizes a friendly team environment and a commitment to community outreach at our Brampton location.