Senior Customer Experience Associate -Bloor & Yonge Branch (30 hours/week)

Scotiabank; Toronto; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Professional development opportunities

Job summary

Scotiabank in Toronto is seeking a Senior Customer Experience Associate to be the face and heart of our branches. You will lead the lobby, triage customers, and help them achieve their financial goals by delivering friendly, efficient service.

In this role you will spot simple sales opportunities, open day-to-day accounts, process GICs, and introduce clients to mobile banking apps to manage their banking needs. A flexible schedule and team-driven environment are offered.

Qualifications

• Strong customer service skills and ability to triage customers.
• Ability to identify simple sales opportunities.
• Experience with digital banking and promoting mobile apps.
• Willingness to work a flexible schedule.

Responsibilities

• Act as lobby leader, triage and assist customers.
• Identify and fulfill simple sales opportunities.
• Nurture long-standing customer relationships.
• Promote digital banking options to clients.

Skills

Customer service

Sales experience

Digital banking

Flexible schedule

Tools

CRM software

Mobile banking apps

Job description

Requisition ID: 263083

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

About The Role

Our Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Is this role right for you? In this role you will:

• Acting as a lobby leader; ensuring customers are appropriately triaged and/or assisted
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities, including opening day-to-day accounts, fulfilling pre-approved credit opportunities, and processing GICs
• Nurturing rich, long-standing relationships
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Skills: Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you:

• Have strong customer service skills
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Have experience with conducting simple sales, proactive marketing calls and providing financial advice
• Have strong technical skills, able to promote and demonstrate the use of digital/self-service banking options
• Previous banking experience is a strong asset

What’s in it for you?

• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• An organization committed to making a difference in our communities– for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development
• A competitive compensation and benefits package

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and our communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.