Customer Experience Manager II – Banking & Service

TD Bank Group; Gravenhurst; On-site; CAD 57,000 - 81,000; Full time

Job summary

TD Bank Group in Gravenhurst, Ontario, is seeking a Manager Customer Experience to lead a frontline team and deliver outstanding customer service while driving operational excellence. You will shape customer interactions, promote TD solutions, and ensure a positive branch experience across service touchpoints.

The role requires a proactive leader who can coach staff, manage schedules, and collaborate with One TD partners to meet regulatory and service standards, while fostering a fair, inclusive

Qualifications

• Undergraduate degree and/or over 3 years of relevant work experience.
• Proficiency in MS Office and internet applications.

Responsibilities

• Mentor a team by delivering exceptional customer experiences.
• Maintain scheduling and ensure policy compliance.
• Collaborate with One TD partners to assist customers.
• Support frontline staff in resolving complaints.
• Coach teams on communication strategies for legendary service.
• Lead workflows, prioritize tasks, and improve operations.

Skills

Leadership

Communication

Organization & planning

Customer focus

Problem solving

Education

Undergraduate degree

Tools

MS Office

Job description

TD Bank Group in Gravenhurst, Ontario, is seeking a Manager Customer Experience to lead a frontline team and deliver outstanding customer service while driving operational excellence. You will shape customer interactions, promote TD solutions, and ensure a positive branch experience across service touchpoints.

The role requires a proactive leader who can coach staff, manage schedules, and collaborate with One TD partners to meet regulatory and service standards, while fostering a fair, inclusive