Customer Experience Leader | Frontline Coach & Loyalty

Mark's

North Bay

On-site

CAD 42,000 - 53,000

Full time

6 days ago

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Benefits offered by this job

Comprehensive benefits

Retirement programs

Performance incentives

Product discounts

Career growth opportunities

Job summary

Marks in Canada is looking for a Customer Experience Manager/Assistant Manager to lead store teams and ensure exceptional customer service. You will schedule, coach on loyalty programs, and drive floor excellence while aligning with our core values.

You will also analyze feedback, resolve escalations, and collaborate across departments to meet customers' needs and maintain a high-performing team.

Qualifications

Strong leadership and team development capabilities.
Excellent communication with teammates, customers, and stakeholders.
Problem-solving mindset with customer-centric focus.
Ability to mentor and coach staff on programs and policies.
Adaptability in a fast-paced retail environment.

Responsibilities

Partner with SGM to hire and build a diverse team.
Schedule and workload planning for efficient operations.
Lead loyalty programs and train team members on them.
Run the Manager on Duty program to enhance floor experience.
Create a positive culture where associates are recognized for service excellence.
Lead from the floor and actively develop team members.
Analyze customer feedback and implement improvements.
Resolve customer escalations promptly and effectively.
Collaborate with other departments to ensure a seamless customer journey.