Customer Experience Lead

Laura Canada; Vaudreuil-Dorion; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Employee discount

Career development

Work-life balance

Job summary

Laura Canada is seeking a motivated Team Leader to inspire a fashion-forward sales floor. You will mentor the sales team, deliver exceptional customer service, and promote store programs and product knowledge to every guest.

As a key member of our store, you will monitor targets, manage daily tasks such as price changes, shipments, transfers, and merchandise presentation, and you will open and close the store as needed.

Qualifications

• Experience leading a sales team or training staff.
• Strong focus on customer service excellence.
• Knowledge of fashion trends and product knowledge.

Responsibilities

• Act as a stylist to build a personalized wardrobe for customers.
• Develop and train the sales team on exemplary customer service and product knowledge.
• Monitor sales targets and take actions to influence store results.
• Perform daily tasks: price changes, shipping orders/transfers, and store cleanliness.
• Open and close the store as required.

Skills

Team leadership

Sales training

Customer service

Fashion knowledge

Job description

How will you support the team?

As a Team Leader, you possess a passion for fashion and customer service. You will be part of a winning team that provides a unique and memorable shopping experience to every customer. You will be joining a Company focused on the development and career growth of its employees.

• Act as a stylist to build a personalized wardrobe to the customer.
• Develop and train the sales team on exemplary customer service, the promotion of different programs, product knowledge and current trends.
• Monitor sales targets frequently and take the required actions to influence the store’s results.
• Perform daily tasks such as changing prices, shipping orders/transfers and keeping the store clean.
• Open and close the store as required.

The people who thrive with us have:

• Contagious passion for fashion and customer service
• Experience as a team leader or sales trainer
• Desire to develop a career in retail
• Strong selling and customer service skills

Benefits:

• Employee discount in store
• Dynamic and passionate team
• Career development and advancement program
• Supportive management team and good work/life balance

Don't miss this opportunity to join an exceptional team!